Idaho Central Credit Union is based at Chubbuck, Idaho and has
ICCU wanted the ability to text members directly from within Salesforce.
Empower employees to communicate on the channel most preferred – TEXT MESSAGING
Following a detailed and personalized product demo, Eltropy worked directly with the ICCU team to provide them with the best solution for their needs.
Eltropy worked directly with the ICCU team to provide them both web-based and in-person training sessions
ICCU was not only impressed with the product itself but also how quick and easy it was to go live with Eltropy.
Implementation Go-live with all enhancements and custom workflows in just 6 weeks.
“Eltropy wants to grow and expand – we are excited to be a part of that and not just have a vendor who only provides a service“
Shortly after Eltropy’s deployment, ICCU saw a decrease in the amount of time it took to verify the identity of a member.
In the coming future ICCU aims to expand Eltropy’s usage to its entire call center in order to save both full-time positions and agents’ time.
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