A digital-only credit union standardizing on industry #1 digital communication platform to put the ‘branch’ in their members’ phones
weeks to implement
of all member communication via Text
Eltropy’s “dynamic positive plug and play” solution allowed Civic to get started right away from a usage standpoint, and was fully implemented in around 6 weeks, around 4x quicker than the competition, at a cost over 5x less.
Within the first 9 month of implementation, Civic has utilized text messaging to communicate with 15% of their members, with that number growing month over month and expected to be 25% by a full year.
On November 13, 2018, Civic Federal Credit Union launched into the credit union movement to serve North Carolina in a new way. Civic established a value-driven, wholly digital channel to help address the unmet needs of local government units and employees across the state of North Carolina. Using digital technology, Civic seeks to equitably serve more people and organizations with efficiency from virtually anywhere. Civic seeks to build better communities through personal contacts and connections.