400% Faster Verifications
with Text Messaging
Idaho Central Credit Union is based at Chubbuck, Idaho and has
Asset Size
$4+ Bn
Members
353,000
Pain Point
ICCU wanted the ability to text members directly from within Salesforce.
Solution
Empower employees to communicate on the channel most preferred – TEXT MESSAGING
How we fixed things up?
Following a detailed and personalized product demo, Eltropy worked directly with the ICCU team to provide them with the best solution for their needs.
Training
Eltropy worked directly with the ICCU team to provide them both web-based and in-person training sessions
Initial Reactions
ICCU was not only impressed with the product itself but also how quick and easy it was to go live with Eltropy.
Implementation Go-live with all enhancements and custom workflows in just 6 weeks.
“Eltropy wants to grow and expand – we are excited to be a part of that and not just have a vendor who only provides a service“
Michelle Young
Product Manager
Result
Shortly after Eltropy’s deployment, ICCU saw a decrease in the amount of time it took to verify the identity of a member.
- Prior to Eltropy, verification took between 3 to 4 minutes over call.
- After Eltropy’s platform was deployed, the average came down to just 45 seconds – a 400% improvement.
Looking Ahead
In the coming future ICCU aims to expand Eltropy’s usage to its entire call center in order to save both full-time positions and agents’ time.
