Make the complex understandable.
Use plain language, useful structure, and specific examples. Bring expertise without making people work to find the point.
Living document · v0.1
The palette, type, and core brand voice are defined here. Use what's here exactly as specified — and check back as the system grows with new examples, templates, and product guidance.
Browse Templates ↗Logo & Marks
The library includes SVG and PNG assets. Select an expression below to preview it, review its intended use, and download the production file.
Full spacing guide showing minimum clear space (48px padding), width/height proportions, and recommended tilt angle (72°) for horizontal lockup.
Colour
Indigo and magenta remain the core brand colours. Solar Gold is an extended accent for dark-surface emphasis and creative highlights, while the neutrals continue to do the structural work. Click any value to copy it.
Each brand colour has a spectrum from very light tints to dark shades. Use tints for hover states, backgrounds, and contrast relief. Use dark shades for emphasis on light surfaces.
Text sits on Midnight or White. Frost is a soft cool off-white for presentations and light surfaces where pure white feels stark. Mist and other mid greys are for borders, dividers, and non-critical metadata — never for body copy on a dark surface.
Gradient
The gradient is the identity's most recognisable asset. Author only the two endpoints; the production export may contain generated sample stops to preserve an even OKLCH ramp across browsers.
Typography
One robust, hardworking family for the system. One accent family for personality. If a weight or style isn't listed here, it isn't part of the brand system; accessible system fallbacks remain permitted in production.
Everything. Headings, subheadings, body copy, navigation, buttons, tables, captions, dashboards, forms.
Compact design requires precision. Default tracking, 1.25 line-height. Robust at all sizes and weights from 13px to 95px.
Brand moments, marketing hero text, section callouts, limited short headlines where warmth and personality matter.
Wide letterforms. Use sparingly — never for body text or anything requiring information density. Set restrained: −1.5% to −2% tracking above 32px.
Voice & Tone · Messaging
Eltropy speaks like a knowledgeable colleague: confident enough to lead, thoughtful enough to listen, and clear enough to make the next step feel possible.
Our voice stays recognisable across a product screen, a customer story, a sales conversation, and a support moment.
Use plain language, useful structure, and specific examples. Bring expertise without making people work to find the point.
Sound warm, respectful, and present. Talk to people—not segments, tickets, or transactions.
Be direct and credible. Name the outcome, support it with evidence, and avoid inflated promises.
Lead with the relationship, then explain the system that helps people do more with it.
Technology should make every interaction feel more considered, not more automated.
Bring the right information, context, and next step into focus for every team.
Connect practical improvements to outcomes people can see in their everyday work.
Respect the people doing the work and the people depending on them.
The voice stays clear, human, and assured. The tone shifts with the situation.
Make every conversation count—from the first hello to the next best step.
Lead with the customer outcome. Build energy through clarity, not hype.
Practical checks for copy that feels like Eltropy.
“See the full picture, then take the next right action.”
“Unlock a revolutionary, best-in-class transformation engine.”
Use active verbs, concrete outcomes, and language people use in real work.
Hide the point behind jargon, stacked nouns, or claims without evidence.
Use language that is direct, inclusive, and easy to carry across channels.
| Use this | Prefer this because | Avoid |
|---|---|---|
| member / customer | Choose the relationship term the audience uses. | user, unless the product context requires it |
| straightforward | Describes the experience without assuming what feels “easy.” | easy, effortless |
| sign in | Plain, familiar, and action-oriented. | authenticate, unless technically necessary |
| next step | Creates momentum without overpromising. | magic, game-changing solution |
Governance note: Pair this section with an approved product-name glossary, claims standards, inclusive-language review, and a named owner before it becomes final.
Web Design Standards
Complete typographic specifications for web. Every heading level, line-height, and letter-spacing value is locked to ensure consistency across products and platforms.
This is the canonical production scale. Inter Tight runs throughout, with weight by context. Line-height tightens as size increases, while letter-spacing moves from neutral or loose at small sizes to tighter display settings. The same values are used by the token export.
Accessibility
Live WCAG 2.1 AA ratios for every palette colour on the two background surfaces. This recalculates when you change a token, so a palette edit can't quietly break compliance.
| Foreground | On dark | On light |
|---|
AA needs 4.5:1 for text under 24px (or under 19px bold), 3:1 above it. Large-only means the colour is fine for display type and unusable for body copy. Non-text UI elements and focus indicators should meet 3:1 against adjacent colours.
Planned Resources
Access the current template library and email signature kiosk from the links below.
Document templates and slide deck templates in one place
For: HR, Legal, Sales, All Teams
Open Template Library →Owner: Design + Marketing · Review quarterly
October 2025
AI Assistants now offer a better user experience with scrollable PDF viewing (no more page-by-page clicking), expanded AI notes that display in one screen, language translation labels showing the original language at a glance, and smarter dictation that appends input instead of replacing existing text.
These updates make daily workflows smoother, more intuitive, and more efficient for staff relying on AI-powered support.
Zendesk link here