Meet Our Speakers
Join our top experts for exclusive sessions that dive into the latest innovations and strategies in collections. Whether you’re looking to transform your collections strategies using data and AI or deliver smarter, more personalized outreach, these sessions are packed with actionable insights to turn every challenge into an opportunity for growth and success. Don’t miss out!
Better Collections Through Better Technology: Making Debt Repayment Work for Members and Credit Unions
On Thursday, March 27, 2025 @ 1:45 pm – 2:30 pm
Join our CEO, as he shares a practical approach to collections that boosts recovery rates and improves the overall experience. He will show how combining Eltropy’s AI-driven platform with Lexop’s collections technology creates a modern solution that simplifies debt repayment, reduces costs, and turns challenging conversations into opportunities for stronger member trust. This session is a must for collections leaders looking to transform their processes and improve outcomes.
Ashish Garg
Founder & CEO, EltropyAshish, an MBA graduate from the Wharton School and an MSEE from UC Santa Barbara, founded Eltropy in 2013. Eltropy is the leading enterprise-wide digital conversation platform for community financial institutions (CFIs). It empowers credit unions and community banks to connect with their members and customers anytime, anywhere via Text, Video, Voice, Secure Chat, and in-branch—all within a single platform.
Better Collections Through Better Technology: Making Debt Repayment Work for Members and Credit Unions
On Thursday, March 27, 2025 @ 11 am
Join our CEO, as he shares a practical approach to collections that boosts recovery rates and improves the overall experience. He will show how combining Eltropy’s AI-driven platform with Lexop’s collections technology creates a modern solution that simplifies debt repayment, reduces costs, and turns challenging conversations into opportunities for stronger member trust. This session is a must for collections leaders looking to transform their processes and improve outcomes.
Ashish Garg
Founder & CEO, Eltropy
Ashish, an MBA graduate from the Wharton School and an MSEE from UC Santa Barbara, founded Eltropy in 2013. Eltropy is the leading enterprise-wide digital conversation platform for community financial institutions (CFIs). It empowers credit unions and community banks to connect with their members and customers anytime, anywhere via Text, Video, Voice, Secure Chat, and in-branch—all within a single platform.
Michel Jamati
Head of Engineering – Collections
Michel, a Computer Engineer with a minor in Business Administration from McGill University, he co-founded Lexop—a cutting-edge collections technology provider—driving innovation in the financial industry. Now at Eltropy, Michel brings over a decade of experience in software development and AI-driven solutions, shaping the future of collections with smarter, more efficient technology.
#1 Data-Driven Messaging for Collections: Improving Member Engagement and Recovery
On Thursday, March 27, 2025 @ 12:00 pm – 1:30 pm
In collections, the right messaging strategy can make all the difference. This session will explore how credit unions can leverage member data – payment history, loan type, and more – to create personalized, effective communication strategies. Learn how timing, tone, and the right channel can drive recovery rates and enhance member satisfaction, with real-world examples to help you refine your collections approach.
Michael Pupil
VP of Collections, Eltropy
Michael Pupil is guided by the belief that “Only a life lived in the service of others is worth living.” With nearly two decades of experience, he has dedicated his career to serving the industry, strengthening organizations, and empowering his teams and colleagues. Michael’s legacy lies in fostering growth: driving the industry in the right direction, fortifying organizations, and helping teammates and colleagues develop and excel. He is deeply passionate about the science and art of sales, as well as the growth and success of the teams he works with and supports.
#2 AI in Action: Faster, Smarter, Better Collections
On Thursday, March 27, 2025 @ 12:00 pm – 1:30 pm
Join this dynamic roundtable to explore how AI-powered tools are modernizing debt collections processes. Learn how you can leverage AI to reduce handling times for your team to focus on impactful conversations and analyze every interaction to uncover delinquency trends, predict payment behavior, and segment members for more targeted, smarter outreach. Bring your questions and get ready for an engaging, hands-on discussion!
Saahil Kamath
Head of Product – AI, Eltropy
Saahil, the Head of AI Products at Eltropy, the leading provider of Unified Conversations Platform for credit unions and community banks. Prior to joining Eltropy, he co-founded and served as the CTO of Marsview.ai Inc., a Silicon Valley-based API platform for voice and chat intelligence. His passion for AI has made him one of the most trusted voices in Fintech, driving innovations in AI and its applications.
