Customer Success Manager

  • JOB TYPE: Full-time regular
  • LOCATION: India (Delhi/Bangalore)
  • REPORTING MANAGER: Director of Customer Success

ABOUT THE ROLE

Eltropy provides AI-powered digital communications software-as-a-service (SaaS) to financial institutions. As a Customer Success Manager, you will help credit unions, community banks and mortgage lenders improve the experience they provide and realize an outstanding return on their Eltropy investment. Personal strengths required for this role include teamwork, empathy, technical curiosity, a quality mindset, and relationship-building throughout a customer’s organization.

RESPONSIBILITIES:

Customer ROI

Ensure that decision-making C-level executives at Eltropy’s customers realize their required return on investment with Eltropy

Referenceable customers

Cultivate customers who will serve as positive references of Eltropy to prospects

Drive customers’ product-, technology- and service needs internally within Eltropy.

Expansion, retention and upsell

Keep customers, increase their spend with Eltropy by expanding usage throughout their organization, and prevent contraction

Adoption and engagement

Drive usage by customers’ employees

Build and maintain executive relationships

Conduct regular meetings with all decision-making C-level executives at each customer

Security responsibilities

Adhere strictly to Eltropy’s policies and procedures related to security, confidentiality, availability and privacy

Attend all trainings and awareness sessions related to security;

Report security events and incidents promptly through available channels of Eltropy;

Adhere to approval and authorization processes while handling, accessing, sharing, storing or processing Eltropy’s confidential information or data or personal data or customer information;

Be responsible and accountable for handling sensitive information, protecting access credentials, managing data and information etc.

ABOUT YOU

You have deep customer facing experience (account management, customer success, consulting), ideally in SaaS and fintech

You’re deeply curious, willing to explore and learn all aspects of our customers’ businesses, and Eltropy’s and our partners’ products

You bring a high EQ and a cool, calm confidence to help customers identify and overcome business challenges

You’re fundamentally a team player, always willing to roll up your sleeves, jump in and help

You’re proactive, always anticipating what the customer and their members or clients need

You tolerate zero defects, caring that everything you implement and communicate is flawless

You’re willing to travel monthly to conduct in-person meetings with customers, and with the rest of the Eltropy team (in compliance with health protocols)

Apply Today

About Eltropy

Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. We want to transform the Financial Services experience for consumers and make it as simple as sending a Text. So that consumers can access their money, loans, insurance etc anywhere in the world without having to ever talk to someone or visit a branch.

Eltropy’s SaaS platform enables financial institutions to communicate faster and more effectively with their Customers, Members and Clients. Lending, Collections, Sales, Marketing, Contact Center, Risk Management, HR and other departments leverage Eltropy’s secure and TCPA-compliant platform, software integrations and workflow automation to improve their member experience and operational speed.

Before raising a Series A in early 2021, Eltropy went from zero to over 200 Financial Institution customers in less than 3 years. Backed by over $10B in growth capital and with about 300 customers in the US, we’re on a mission to improve the banking and borrowing experience of every American with mobile-first, AI-driven digital communications.

Our Values

Leading Financial Institutions into
the Digital Revolution

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