Testimonials | Eltropy

Our Customers Agree

Eltropy is the Gold Standard

Reviews about Eltropy in Capterra

Check out Customer Reviews from Capterra.

Credit Unions nationwide have praised Eltropy

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Eltropy is an easy-to-use platform to increase our engagement with current and prospective members through our digital channel.

Nicole Hatcher

Sr. Representative, Business Development Operations

“Our initial expectations were to reduce the time from loan approval to loan funding by a few days, but we’re now able to measure that turnaround time in hours in many cases.”

Vince Salinas

VP of Lending

“Eltropy helped us streamline the loan process and get documents we needed, a lot faster. We were also impressed by how fast we were able to implement the solution.”

Alison Duffin

Marketing Director

“When I saw Eltropy in February, it was a nice thing to have. But then Covid-19 happened and now texting has become a necessity to communicate with our members.”

Andrew Perez

CEO

“Eltropy staff has been responsive and engaged with our staff as we work together on the game-changing technology deployment of connecting one-on-one with members via secure text messaging.”

Bill Paulen

CEO

Texting has been a great asset during this time when we have employees working from home.

“It has allowed them to continue to communicate with members without having to provide their cell or home phone numbers. The members have been very responsive and feel safe sharing information because of the verification feature.”

Donna Beringer

President

“I can’t say enough good things about our implementation process with Eltropy. All the way from our beginning discussions through go live, for multiple departments we have had our hand held. Eltropy has been very responsive to us. They have been willing and able to work with us to make things seamless and smooth.”

Marci Barrigan

Digital Experience Manager

“Eltropy is easy to navigate and is a great use of technology to move our Credit Union forward and stay competitive in this day and age where members want quick service wherever they go.”

Sarah Means

Loan Center Manager

“Eltropy has been massively helpful to Clackamas Federal Credit Union this week as we’re dealing with widespread wildfires, closed branches, and evacuated employees all across the area. Not only has the system been flawless, but we have had outstanding support. I’m very glad we chose Eltropy”

Aaron Goff

President & CEO

“Because of our partnership, we have not only been able to continue our high level of commitment and service to our members, but we have been able to take that commitment to our members in more ways to ensure they know that we are here for them! Thank you Eltropy for such a great platform and product.”

Matt McEwen

Director of eCommerce

“We chose Eltropy because its platform features a precise, easy-to-use format that we can utilize to not only market to our members, but also give them the ability to communicate with us personally and efficiently for any needs they might have.”

Joshua Poole

President & CEO

“They have worked tirelessly to ensure we can accomplish our goals for our members and have provided great comfort to us in this crazy time of uncertainty. Eltropy was an obvious partner due to its focus on service, innovation, commitment to security, and strong industry record. Since signing with Eltropy, CWCU has experienced top-notch treatment. The level of service and communication with the Eltropy team has been beyond what we could have hoped for. “

Stacie Wyss-Schoenborn

CEO

“Eltropy will simplify many areas of member contact such as loan docs, support requests, collection notices, and emergency alerts. We believe our members will see the benefit of Eltropy and will be more informed about products and services we offer for their financial wellbeing.”

Fred McCoy

CEO

“We are so excited what this service is going to do for Acclaim. We sent out our first text message and got back 58 responses within a couple of hours. This is going to be a great tool to talk with our members.”

Valerie Marsh

President/CEO

Texting as a method of communication has been very effective not only in the late stage collection but also reaching some of our members in the earlier stages of collections. We are very satisfied with this process.

Bert Jones

Account Resolution Manager

Our Power in Numbers

100 +

Credit Unions joined the Eltropy Revolution in the last 2 years and have seen

33 x

Faster Response Rate

200 %

Increase in ROI

5 x

Conversion Rates

“Eltropy wants to grow and expand – we are excited to be a part of that and not just have a vendor who only provides a service.”

Michelle Young

Product Manager