The world needs a better way for people to pay their debt obligations. By combining Lexop’s people-first collections technology with our AI-driven communications platform, we’re delivering an offering that increases effectiveness with empathy.
Ashish Garg
Co-Founder & CEO, Eltropy
We built Lexop to create a better past-due member experience. We could not be more excited to join Eltropy in reinventing loan repayment and collections – improving recovery rates while preserving strong member relationships.
Amir Tajkarimi
Founder & CEO, Lexop
SHARED VALUES. SAME MISSION.
The World Gets a Better Way for
Loan Repayment & Collections
OUR COMBINED POWER
Together, we will empower the collections team at credit unions and community banks with a comprehensive, member-centric suite-that simplifies debt repayment & collections, prevents delinquency, and accelerates recovery
while prioritizing the dignity of every member.
Automate
AI-driven intelligent loan repayment reminders before and after the due date. Customizable workflows with pre-designed templates and generative AI (GenAI)-based notes and summaries free up precious collector bandwidth to focus on empathetic conversations.
Engage
Via Text, Email, and Voice – meet the borrowers where they are. 1:Many as well as 1:1 engagement enables speed while maintaining quality of conversations.
Collect
24/7 self-service payments made easy through digital wallets like Apple Pay, and GPay, or via web-based custom-branded payment portals. Borrowers can easily make full payments or enroll into payment plans.
Analyze and Improve
Detailed dashboards for Lending, Collections and Finance teams to understand the overall loan payment waterfalls with GenAI-driven insights.
Real-time Settlement and Reporting
Enabled by out-of-the-box integrations into leading Core Systems, like Jack Henry Symitar, and Collections Systems-of-Record, like Temenos Akcelerant.
FAQs
What is Lexop?
- Lexop is a collections technology provider based in Montreal, Canada
Why is Eltropy acquiring Lexop?
- By combining Lexop’s innovative collections technology with Eltropy’s AI-powered communications platform, the partnership will modernize the multi-billion dollar collections industry, helping CFIs reduce delinquencies, streamline operations, and enhance member experiences.
What are the new capabilities?
- By integrating Lexop’s innovative collections tools with Eltropy’s Unified Conversations Platform, we’re offering financial institutions even more robust solutions to streamline loan repayments, collections, reduce delinquencies, and improve the overall member experience.
Will my current solution with Eltropy or Lexop be impacted?
- No, you can expect 100% business continuity. There will be no impact on your day-to-day operations.
How will the company communicate updates and changes to clients and partners during the integration process?
- During the integration process, we will keep clients informed through regular, transparent communication channels, including email updates and webinars, to provide progress reports and address concerns.
Will my Client Services Manager (CSM) or Point of Contact (PoC) change?
- No, there will be no change.
I have an immediate need for a collections solution - Can I fast-track learning about this?
- Yes, please reach out to your CSM and they will help arrange a discovery call at your earliest convenience.
I’d like to compare my existing collections solutions with what’s being offered now. Can I get a demo?
- Yes, please reach out to your CSM and they will help arrange a demo and discovery call at your earliest convenience.
I already have a collections/payments platform, will that be impacted?
- No, there is no change to your existing setup with regards to Eltropy.
What happens to existing service agreements?
- There will be no change to existing service agreements.
I want to learn more about Lexop, how do I do it?
You can visit https://www.lexop.com/product
How will the acquisition impact Collections 2.0?
- The acquisition of Eltropy and Lexop will transform the collections experience by further expanding the member-centric approach that enhances efficiency and results.
How will the acquisition impact the future development of the products and/or services I use?
- We are committed to developing the best collection of products and services for your business. The acquisition will enable us to innovate rapidly, expand features, and improve quality.
What additional value will the acquisition bring?
The combination of Lexop’s member-focused collections technology and Eltropy’s AI-powered platform addresses these challenges head-on, transforming account resolutions into a proactive, seamless process. By integrating Lexop’s self-cure solutions, Eltropy now offers the most comprehensive member servicing platform in the market – one that marries empathy, efficiency, and recovery.
- Automate: AI-driven intelligent payment reminders before and after the due date. Customizable workflows with pre-designed messaging free up precious collector bandwidth for more value-added conversations.
- Engage: Via Text, Email and Voice – meet the borrowers where they are. 1:Many as well as 1:1 engagement enables speed while maintaining quality of conversations.
- Collect: 24/7 self-service payments made easy through digital wallets like Apple Pay and GPay, via custom-branded payment portals, enabling borrowers to easily make flexible payments or enroll in automated installment plans.
- Real-time Settlement and Reporting: Enabled by out-of-the-box integrations into leading Core Systems like Jack Henry Symitar and Collections Systems-of-Record like Temenos Akcelerant.
- Improve: Detailed dashboards for Lending, Collections, and Finance teams with AI-driven actionable insights driving better outcomes.
Who should I contact if I have further questions or concerns?
If you have further questions or concerns, please send an email to hello@eltropy.com
We are Eltropy partners. Will there be changes to our partnership agreement or terms?
- No, there will not be any changes to existing contracts.
What opportunities does this acquisition create for partners?
- This is a positive step and will expand Eltropy functionality to serve Community Financial Institutions and the opportunity for greater mutual client base.
Are there new resources or tools available for partners to learn more about the new capabilities?
Additional training and marketing materials will be provided in the coming weeks. Please reach out to partners@eltropy.com for any immediate questions.
Will there be changes to the way leads or referrals are managed?
- No, changes are not anticipated for lead management. The new lead submission and deal registration process will continue in the same manner. All leads and deal registrations should be submitted through respective partner URLs.
Can you organize a virtual learning webinar or onsite for my Clients, Credit Unions, or League?
Yes, please email us at partners@eltropy.com
Who should I contact if I have more questions?
Please email us at partners@eltropy.com
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