Re-architect Your Branch Experience

Delivering Excellence,
One Visit at a Time

Offer your Members & Customers Faster, Better Access to Branch, On their terms.

Offer self-service check-in, easy appointment booking, queue tracking, next-in-line alerts, experts on video, and more for an always on, always available branch experience.

Enable Your Agents to feel Empowered, Equipped, and Efficient.

Offer smart features such as skill based routing, virtual queues, document collection, video verify, AI-powered smart video blur, and more for enhanced productivity.

Empower Your Executives to Identify, Optimize, and Drive Growth.

Offer historical and real-time actionable insights to help them identify bottlenecks, optimize resources, and improve member and agent satisfaction.

APPOINTMENT MANAGEMENT

Appointments. Simplified.

Achieve always-on, always-available appointment scheduling for your credit union and community bank.

Multi-channel Appointments

Enable members / customers to set up appointments – video, in-branch video, or on phone with minimal back and forth.

Personalize appointment booking with custom links – service category, meeting types, branch, agents, language and more.

Automate reminders and follow ups to reduce no-show rates and missed appointments.

Analyze appointment data both real-time & historical – to improve NPS, member wait times, agent allocation, and more.

Overview staff availability in real-time to prevent scheduling conflicts, enable best agent -member match (skill based routing) and more.

Integrates with Eltropy’s lobby management, reputation management, and in-branch video banking for a complete branch solution.

LOBBY MANAGEMENT

Queue Smarter. Serve Better.

Easily manage scheduled and walk-in lobby traffic for your credit union and community bank.
Virtual Self-service Queue

Eliminate physical wait lines by enabling in-branch check-ins for members / customers – when they’re en route or using an on-site kiosk or through a staff member.

Provide automated next-in-line alerts and real-time queue position visibility to your visitors through a queue display (online, on digital kiosks, and in the lobby).

Enable visitors to skip the long wait time during peak hours through appointment scheduling at a future date or requesting callbacks.

Analyze branch traffic data both real-time & historical – to improve member wait times, agent allocation, and more.

Empower your branch manager with real-time insights on visitor arrival, traffic flow, wait times, purpose of client visit, service engagements, and more.

Integrates with Eltropy’s appointment management, reputation management, and in-branch video banking for a complete branch solution.