“Building on the past two years, EMERGE has become the must-attend event for forward-thinking credit unions and community banks looking to stay ahead of the curve.”
“The vast majority of conversations that are happening in these financial institutions are the simpler conversations. Where we can create tremendous value is in the complex conversations – those are the ones that create life-changing moments.”
“After using Eltropy for text messaging for five years, we’ve been gradually expanding to each new feature. The platform has completely changed how we operate – we’re now staffing for our credit union as a whole rather than individual branches.”
“With texting achieving 98% open rates and 40 times higher response rates versus phone calls, it’s crucial that financial institutions understand how to maintain this vital channel while meeting new compliance requirements.”
“Everyone wants everything at speed and AI can provide that. Credit unions have multiple opportunities to leverage AI based on their strategic priorities – from integrating it into contact centers to enhancing marketing communications.”
Instead of relying on traditional surveys with low response rates, credit unions can now use AI to analyze thousands of member conversations and generate actionable insights.
“TruStone’s results demonstrate the clear value of combining AI technology with a thoughtful, member-centered approach, instead of just dropping in an AI chatbot, they took the time to give Ruth a real connection to their credit union’s history.
Our credit union and community bank partners are proving that when you combine smart technology with local presence, you create an unbeatable advantage over the big banks. The real innovation isn’t about replacing human interaction – it’s about using AI and video banking to make every branch expert available everywhere, instantly.”
“If credit unions want to stay relevant, they must also get younger. They have to have all digital channels. This isn’t just a preference anymore; it’s becoming necessary to meet evolving consumer expectations.”
“Eltropy continues to demonstrate leadership in showing credit unions how to implement AI solutions that strengthen member relationships while maintaining the human touch that sets our industry apart.”
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