Quick Overview

650+ CFIs Found a Better Way to Work.
Now, It’s Your Turn.

In a world where digital wallets, AI, and seamless payments have revolutionized member behavior, the approach many financial institutions take toward collections and debt repayment remains rooted in the past—dominated by intrusive and inconvenient phone calls and mailed letters. 

This disconnect has real consequences—not just for the institution but also for the borrowers who feel trapped in a system that doesn’t adapt to their needs. The experience often feels cold, transactional, and adversarial.

By combining forces with Lexop, we are changing that. The Eltropy + Lexop merger replaces outdated, stressful methods with a member-first approach—offering flexibility, empathetic communication, and convenience. 

For example:

  • Preventing Delinquency: Borrowers can receive timely reminders via text and make payments with just two clicks via their phones before the due date. 
  • Supporting Recovery: For those facing hardship, we facilitate meaningful conversations that lead to faster collections while preserving trust and dignity. 
  • Automating, Analyzing, and Learning With AI: With AI, CFIs can automate workflows and gain borrower insights that help them continuously enhance outreach and repayment strategies.

The Eltropy + Lexop Platform

Our combined platform brings together the best in communication, AI-driven insights, and flexible payment options. Here are just some of the capabilities that we are excited to bring to you. 

  • Automate: Intelligent loan repayment reminders—before and after due dates—powered by AI and customizable workflows. Increased efficiency as Generative AI (GenAI) creates notes and summaries, freeing up collectors to focus on empathetic conversations.
  • Engage: Multi-channel communication via text, email, and voice to meet borrowers where they are. Both one-to-many and one-on-one engagements ensure speed without sacrificing quality.
  • Collect: 24/7 self-serve payments through digital wallets (Apple Pay, Google Pay) and branded web portals. Borrowers can pay in full or easily enroll in payment plans effortlessly that suit their life circumstances.
  • Analyze and Improve: Real-time dashboards for lending, collections, and finance teams, enhanced by GenAI-driven insights to gain borrower insights.
  • Real-time Settlement and Reporting: With out-of-the-box integrations into leading Core Systems, like Jack Henry Symitar, and Collections Systems-of-Record, like Temenos Akcelerant. 

Powering the Future with the Unified Conversations Platform

This merger amplifies the strength of our Unified Conversations Platform, empowering CFIs to meet every member’s needs through a single, cohesive solution.

Credit unions shouldn’t have to piece together solutions from different vendors for text messaging, AI, fraud prevention, branch operations, and member communication. Our platform brings everything together into one solution, eliminating integration headaches and security risks. 

The traditional reliance on multiple-point solutions creates what we call the ‘hairball effect’—a tangled web of systems that becomes increasingly difficult to manage. Each additional point solution introduces more complexity, integrations to maintain, and potential security vulnerabilities. By embracing a unified platform, credit unions and community banks can escape this cycle, reducing operational complexity, eliminating redundant systems, reducing training needs, and streamlining support.

Strengthening Our Mission

At its core, this acquisition is about more than technology. It’s about creating a future where access to financial capital for all becomes a reality. 

I’m proud of what we’ve built at Eltropy, and I’m equally inspired by Lexop’s innovative approach. Together, we’re not just merging platforms—we’re merging values, ideas, and aspirations.

For our 650+ existing customers and all those who join us in the future, this is a game-changer. On-time loan repayments, faster collections, reduced delinquency, and happier members are just the beginning.

Join Us in Shaping the Future

As we embark on this exciting new chapter, I want to thank our customers, partners, and team members for their trust and support. The road ahead is filled with promise, and I’m confident that the combined strength of Eltropy and Lexop will unlock unparalleled value for all stakeholders.

Let’s work together to create a future that’s innovative, empathetic, and human.

Here’s to what’s next!

Ashish Garg
Co-Founder and CEO, Eltropy