Customer Love
Success. Growth.
Together.
State Credit Union Leagues
Community Financial Institutions
Rapid Loan Growth
“When we think of Eltropy, we think of trust. A trusted partner is paramount when you’re dealing with vendors. You have to have trust on both sides and trust the product will continue to grow.”
Mary Burruel,
VP of Product ManagementSupercharged Loan Portfolio Growth
“I was able to facilitate 15 loan applications all in one day, just by being able to text my members.”
Kimberly Davis
Director of LendingSecure Text Means Happier Sleep
Jeff Sanders
Vice President of IT
Enterprise-Wide Growth
“We are 10x more likely to get a response texting a member versus one of our specialists making a call.”
Kent Lugrand
President and CEOHear From Your Peers!
Chrysta Bryce
“Just a few months after I came on board we went into crisis mode, with shut downs and figuring out how to do business, and so communication was more important than ever.”
Vanessa Stusek
“We’ve used Eltropy in a lot of ways to contact our members and make sure our members have the ability to contact us – wherever they’re at. Video banking is one of the things we’ve allowed at our institution, and it allows us to connect with the members whether they’re in their home, they’re traveling, they’re abroad, or they’re in our branch location.”
Norma Mckittrick
“Eltropy really helped us break through that barrier in a way that met their needs – and it’s been kind of life-changing not only for our members but also for our staff.”
Mary Burruel
“To be able to unify that into one system is going to create buy-in for our staff, number one, and for our members – to be able to jump from Video chat to Text, and now I’m in Secure chat, and now I’m co-browsing with you…
For that experience that they get – that’s why we do it.”
Kim Preston
“On the staff side, there’s a lot of pressure of course with staffing, and there’s a tight labor market And we don’t want our members of our staff to be impacted by call-outs or organizational change. It just lets them be more efficient. “
Melissa Moore
“We’ve definitely got some great feedback from the members in utilizing it.
We recently launched a new bill pay system, and we were able to use it [Video banking] to help members navigate that.”
