Your Members Don't Stop Calling At 5 PM

Get every call answered with After Hours AI Voice, a ready-to-deploy package for the hours your contact center is closed.

AFTER HOURS AI VOICE 00:00
M
Member calling We’re here to help
AI
AFTER-HOURS CALL5:00 PM LIVE
✦ Hi Alex — how can I help tonight?
✓ Answered instantly
✦ Always on
ANSWERS 24/7

AI That Picks Up
When Your Team Can't

After 5 PM, your members still call. Right now, they get voicemail, or an outsourced agent at $3-5 per call who doesn’t know your institution. Neither builds loyalty.

 

After Hours AI Voice answers instead. When AI can resolve the request, it does. When it can’t, it offers a callback, an appointment, or a text with a link.

 

No member left without a next step.

 

What’s Included

AI Voice Agent

Conversational AI that answers, understands, and resolves requests.

Text Messaging for AI Voice

Automated follow-up confirmations and links sent to members after every call.

Knowledge Base Integration

AI trained on your institution’s own policies, products, and FAQs from day one.

Live in just 4-6 weeks. No core replacement required to get started.

AFTER HOURS5:00 PM
01
M
Member callsOutside office hours
AI Voice
02
✦
AI answersEvery call, instantly
LIVE
03
✓
Workflow stays yoursNo new process for staff
✦Voicemail isn’t the default anymore.

The Lowest-Risk Place To Prove AI Works For Your Membership

After Hours AI Voice is where the alternative to AI is voicemail, so AI wins by default. 

  • Your contact center workflow stays exactly as-is during business hours. 
  • Your staff doesn’t change a thing. 

And unlike per-minute outsourced services, After Hours AI Voice runs on predictable subscription pricing; no usage surprises, no per-minute fees.

"It sounds very human-like and is very understanding. Members who don't know they're speaking to an AI bot feel like they're having the same experience as they would with a human."

Credit Union of Texas handled 60% of member interactions through AI in just 4 months. Learn more here

Ready To Answer Every After-Hours Call?

The credit unions deploying AI Voice Agents today are the ones members will call first tomorrow. 

 

Schedule a 20-minute demo and see the experience your members will have.

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Enhanced PDF Viewing and Smarter Dictation in AI Assistants

October  2025

AI Assistants now offer a better user experience with scrollable PDF viewing (no more page-by-page clicking), expanded AI notes that display in one screen, language translation labels showing the original language at a glance, and smarter dictation that appends input instead of replacing existing text.

These updates make daily workflows smoother, more intuitive, and more efficient for staff relying on AI-powered support.

Zendesk link here

Eltropy AI Certification

Texting Strategy Playbook for
Credit Union Leaders

Eltropy Networking Dinner
at Temenos Regional Forum 2025

THURSDAY, 29 MAY 2025

Eltropy Networking Dinner
at Temenos Regional Forum 2025

WEDNESDAY, 28 MAY 2025

Claim Your AI Certificate!

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