- Products
- Reputation Management
Become the Most Reviewed Community Financial Institution
Gather Reviews During Peak Moments of Service Satisfaction. Turn Happy Members and Customers into Raving Fans!
Reputation Management Designed for Enterprise
Get Better Reviews. Win More Revenue.
- Connect your Google Business listing with Eltropy Reputation Management to start collecting reviews. Have multiple locations? Connect multiple pages.
- Request, track, and respond to customer reviews to improve your reputation and your revenue.
- Create review campaigns to send your review links, automated reminders, and thank you texts.
- Keep communications consistent across employees and locations. Type your message once, save it as a template, and use it forever.
- Customer reviews dictate where you rank in Google searches. More reviews equals more sales opportunities.
Texting Makes It Even Easier
- Text messages average a 50% click-through rate, giving you the most effective channel to request and receive reviews.
- Add review links to mass group messages anytime you want to get more reviews.
- Unhappy customers are encouraged to send feedback directly to you, so you can address their concerns privately.
Integrate Reviews with Workflows
- Enable direct, personalized communication with members/ customers in the moments that matter the most by integrating reviews during loan processes, happy service interactions, or branch visits.
- Get faster responses, while members appreciate the convenience and privacy of text.
- You can also text from a department or team number and manage responses collectively.
- Automated routing ensures all feedback gets a response, even when team members are out of the office.
Monitor and Analyze Data
- Manage reviews across business locations and channels.
- See which employees are earning the most feedback, or analyze what service is keeping people happy.
On a scale of 1-10, the competitors we saw might’ve been a 5, and Eltropy Platform was a 10+. For us, it was so easy to use, we just turned it on and were off and running.
Pete VanGraafeilandSVP, Member Services 
Whether it's a new user we're introducing to the platform or an old user who's learning new features, we all agree that Eltropy has been such an easy platform for our team to use. It’s so intuitive.
Sean ChambersChief Operating Officer 
Eltropy helped us digitally connect members with branch, lending, collection, and contact center associates using one singular solution across all channels.
Kent LugrandPresident & CEO 
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Experience The Unified Impact
Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
Integrated Tech Stack
Connect with an extensive network of leading technology vendors catering to community financial institutions such as Core systems, CRM, LOS, AOS, Collections, and other essential providers.
