• Products
  • Reputation Management

Become the Most Reviewed Community Financial Institution

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Gather Reviews During Peak Moments of Service Satisfaction. Turn Happy Members and Customers into Raving Fans!

Reputation Management Designed for Enterprise

Get Better Reviews. Win More Revenue.
  • Connect your Google Business listing with Eltropy Reputation Management to start collecting reviews. Have multiple locations? Connect multiple pages.
  • Request, track, and respond to customer reviews to improve your reputation and your revenue.
  • Create review campaigns to send your review links, automated reminders, and thank you texts.
  • Keep communications consistent across employees and locations. Type your message once, save it as a template, and use it forever.
  • Customer reviews dictate where you rank in Google searches. More reviews equals more sales opportunities.
  • Text messages average a 50% click-through rate, giving you the most effective channel to request and receive reviews.
  • Add review links to mass group messages anytime you want to get more reviews.
  • Unhappy customers are encouraged to send feedback directly to you, so you can address their concerns privately.
  • Enable direct, personalized communication with members/ customers in the moments that matter the most by integrating reviews during loan processes, happy service interactions, or branch visits.
  • Get faster responses, while members appreciate the convenience and privacy of text.
  • You can also text from a department or team number and manage responses collectively.
  • Automated routing ensures all feedback gets a response, even when team members are out of the office.