Bring in-person conversation level trust to digital conversations. Balance fraud prevention & stellar user experience.
Empower Your Fraud Prevention Team
Optimize Fraud Prevention, Reduce Friction
Enable multi-factor authentication (MFA) [Text (OTP) + Video Verify (Knowledge-Based Authentication(KBA), ID verification, and Video interaction)]
Boost trust with secure, face-to-face digital conversations without needing any video software download on the member/ customer end [Video Banking]
Verify remotely and quickly, eliminating in-person checks with frictionless multi-factor authentication (MFA) [Text (OTP) + Video Verify]
Secure All Channels, Complete Protection
Provide secure and encrypted ways to communicate on all channels of your member’s choice and add/switch to another channel as needed [Unified Platform]
Provide real-time guidance to more gullible or uninformed members/customers (elderly, uneducated) as they navigate modern virtual banking [Co-browsing]
Share and collect documents, sensitive information, links, and more in a secure & private manner with ease & speed [Texting, E-signing Integrations]
Balance Fraud Mitigation & Member Experience
Proactively Prevent Fraud, Boost Trust
Advanced fraud detection capabilities seamlessly integrated with partner APIs to identify and mitigate risks in real-time [Fraud Prevention Integrations]
Record and store video verification interactions for meeting regulatory requirements for compliance, audit, and security [Video Verify]
Launch mass educational and awareness campaigns to educate members about fraud prevention and mitigation [Texting]
Effectively Manage Incidents, Reduce Damage
Send out immediate fraud alerts and notifications to prevent large-scale financial damage in case of a fraud incident [Texting]
Report fraudsters to the authorities with proof such as video recordings, chat logs, and other information for fast resolution [Unified Platform]
Drive fast resolutions by connecting defrauded members with the most qualified expert with advanced Skill Based Routing [SBR]
Experience The Unified Impact
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
