Move Faster
than Fraud.

Bring in-person level trust to digital with easy-to-use fraud prevention measures

Balance Fraud Prevention & Member Experience

Optimize Fraud Prevention, Reduce Friction

Provide seamless Multi-Factor Authentication (MFA) [Text (OTP) + Video Verify (Knowledge-Based Authentication(KBA), ID verification, and video interaction)]


Engage with your members in a secure, face-to-face digital environment [Video Banking]


Verify member identity remotely without needing in-person checks [Video Verify]

Provide a secure, encrypted way to communicate on any and all channels [Unified Platform]


Facilitate 2-way secure data and document sharing via secure links [Texting]


 Combine efficiency and speed with secure documentation  [E-signing Integrations: DocuSign, IMM e-Sign]

Balance Fraud Mitigation & Member Experience

Proactively Prevent Fraud, Boost Trust

Identify potential risks by combining insights across channels, databases, and core integrations [Conversational Intelligence]


Record and store video verification interactions for regulatory compliance, audit, and security [Video Verify]


Launch targeted educational campaigns to educate members about fraud prevention and mitigation [Texting]

Send out immediate fraud alerts and notifications to prevent large-scale financial damage [Texting]


Report fraudsters to the authorities with video recordings, chat logs, and other information [Unified Platform]


In case of fraud, match member’s needs with the best-suited agent to service them [Skill Based Routing]

Experience The Unified Impact

Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.

$3.7 M

Overall drop in delinquency from December 2023 to March 2024

(Alltru Credit Union)

300%

Faster Member Authentication 45 Seconds to authenticate

(Idaho Central Credit Union)

20%

Faster lending process, 3 days reduction in loan approval time

(Patelco Credit Union)

40X

Higher response rate with Text than other modes of communication

(Family Savings CU)

60%

Increase in number of accounts opened with In-branch Video

(Xplore Federal Credit Union)

95%

Reduction in Loan approval times, application completion <10 mins

(Natco Credit Union)

Integrated Tech Stack

Connect with an extensive network of leading technology vendors catering to community financial institutions such as Core systems, CRM, LOS, AOS, Collections, and other essential providers.

From Porous to Powerful: Turn Your Contact Center Into a Fraud-Fighting Machine

How Credit Unions and Banks Are Transforming with AI

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