Take the Call with Eltropy Voice+

Eltropy Voice+ is a future-ready AI-powered voice+digital conversation experience for credit unions & community banks that integrates traditional voice with a powerful unified conversations platform. 

Level up your contact center experience.

Enable Your Members & Customers access service Faster, Better, and On their terms.

Provide 24×7 answers using AI Voice Virtual Agents, shorter wait time for human agents and increase first call resolution with add-on digital tools

Make Your Agents feel Empowered, Equipped, and Efficient.

Offer seamless channel switching, AI-powered knowledge assistance, and features like co-browsing, texting, workflows, context transfer, and more.

Empower Your Executives to Identify, Optimize, and Drive Growth.

Offer historical and real-time actionable insights to help them identify bottlenecks, optimize resources, and improve member and agent satisfaction.

Give your people
the best conversation experience with Eltropy Voice +

Enable Your Members & Customers to access support Faster, Better, and On their terms.

Offer their preferred channels – voice, video, chat, text, or AI to resolve issues faster, avoid hold times, and experience a more convenient way to get in touch.

Enable Your Agents to feel Empowered, Equipped, and Efficient.

Offer seamless channel switching, AI-powered knowledge assistance, and features like co-browsing, priority queues, smart routing, context transfer, and more.

Enable Your Executives to Identify, Optimize, and Drive Growth.

Offer historical and real-time actionable insights to help them identify bottlenecks, optimize resources, and improve member and agent satisfaction.

Voice+ will dramatically improve the service we provide members. By allowing our agents to combine voice with digital channels like text, video, co-browsing, and AI assistance – we can resolve issues faster and more effectively in a single unified experience.

Howard Meller

President & CEO of People First Federal Credit Union
Benefits for Everyone
All of the Phone Features
your team will ever need
Flexible, modern, and powerful calling features.
EXPLORE VOICE+

Soft Phone Controls

Offer browser-based crystal clear voice calling that allows you to make and receive calls without using a physical telephone.

Warm and Cold Transfer

Supports warm & cold transfer of the calls to internal queues, and internal & external users. Record calls even when transferred to external user.

Conference

Allows you to add other users or contacts to conference to increase the first call resolution (FCR) significantly

911/e911

Enhanced 911 (e911) identifies and routes your location to the appropriate local PSAP for a speedy response.

Call Recording

Dual channel cloud recording with on-demand playback. Transcribe & analyze the call recordings with Eltropy Conversation Intelligence.

Call Back

Allow callers to receive a call back instead of staying on hold for extended periods.

Voice Mail

Allows members to leave messages after hours or if no agents are logged in.

Drag & Drop Call Flow Visually design powerful call flows to do segment routing, next best action routing, demographic routing and much more.

Priority Queues
Prioritize calls based on the caller value, type of issues or any other variable using priority queueing.

Screenpops

Automatically bring relevant information from Core and CRM to the agent for faster and contextual call handling.

After Call Work

Allow agents to add Tags & Notes at the end of the call before they become available for next call.

Outbound Calling

Text to Talk or Just place an outbound call to connect with members at the right moments.

Eltropy Voice+ Management

Provision, manage and monitor from anywhere.
Agent Proficiency

Eltropy Voice+ Unified Platform

Combined power of Eltropy Unified Conversations.
Transfers with Context
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