Take The Call To Future-Proof Your Contact Center With Eltropy Voice+

Level up your contact center experience.

Enable Your Members & Customers access service Faster, Better, and On their terms.

Provide 24×7 answers using AI Voice Virtual Agents, shorter wait time for human agents and increase first call resolution with add-on digital tools

Make Your Agents feel Empowered, Equipped, and Efficient.

Offer seamless channel switching, AI-powered knowledge assistance, and features like co-browsing, texting, workflows, context transfer, and more.

Empower Your Executives to Identify, Optimize, and Drive Growth.

Offer historical and real-time actionable insights to help them identify bottlenecks, optimize resources, and improve member and agent satisfaction.

Deliver Next-Gen Calling Experience with Eltropy Voice+

Deliver faster, better, and on-demand communication.

Provide 24/7 support using AI Agents, facilitate shorter wait times for human agents, and increase first call resolution (FCR) with add-on collaboration tools.

Empower and equip your agents to be more productive.

Offer seamless channel switching, AI-powered knowledge assistance, and advanced functionalities such as co-browsing, priority queues, smart routing, context transfer, and more.

Identify and optimize enterprise-wide growth drivers.

Offer executives actionable insights (historical and real-time) to identify bottlenecks, optimize resources, improve member satisfaction, improve team productivity, and more. 

Voice+ will dramatically improve our member service. By allowing our agents to combine voice with digital channels like text, video, co-browsing, and AI assistance, we can resolve issues faster and more effectively in a single unified experience.

Howard Meller

President & CEO of People First Federal Credit Union
Benefits for Everyone
All The Phone Features
Your Team Will Ever Need

Soft Phone Controls

Offer browser-based crystal clear voice calling that allows you to make and receive calls without a physical telephone.

Warm and Cold Transfer

Supports warm & cold transfer of the calls to internal queues, and internal & external users. Record calls even when transferred to external user.


Allows you to add other users or contacts to the conference, significantly increasing the first-call resolution (FCR).


Enhanced 911 (e911) identifies and routes your location to the appropriate local PSAP for a speedy response.

Call Recording

Leverage dual-channel cloud recording with on-demand playback. Transcribe & analyze the call recordings with Eltropy Conversation Intelligence.

Call Back

Allow callers to receive a call back instead of staying on hold for extended periods.

Voice Mail

Allows members to leave messages after work hours or if no agents are logged in.

Drag & Drop Call Flow

Visually design powerful call flows to do segment routing, next-best action routing, demographic routing, and much more.

Priority Queues

Prioritize calls based on the caller value, type of issues, or any other variable using priority queues.


Automatically bring relevant information from Core and CRM to the agent for faster and contextual call handling.

After Call Work

Allow agents to add tags and notes at the end of the call before they become available for the next call.

Outbound Calling

Text to talk or place an outbound call to connect with members at the right moments.

Eltropy Voice+ Management

Provision, manage and monitor from anywhere.
Agent Proficiency

Eltropy Voice+ Unified Platform

Combined power of Eltropy Unified Conversations.
Transfers with Context
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