Makes Payments
Move Faster.

Frictionless, secure, and convenient payment solutions now enhanced with AI for hassle-free transactions.

Empower Your Payments Team

Simplify Payments, Decrease Fraud Risk

Automate payment notifications & follow-ups to overdue accounts [Texting, Collection Integrations]


Collect payments via convenient links in the text [Payment Integrations: Swivel, MessagePay]


Minimize fraud risk without added friction [Text (OTP) + Video Verify (Knowledge-Based Authentication(KBA), ID verification, and video interaction)]

Collect payments without needing extra apps or other browsers [Texting]


Break silos with integrated payments, collections, fraud prevention, & communication [Unified Platform]


Quickly access procedures and agreements to meet regulatory requirements on time [AI Knowledge Assist]

Match member’s needs with the best-suited agent to service them [Skill Based Routing]


Discuss & negotiate on any channel and add/ transition to another as needed [Unified Platform]


Offer member-specific hardship programs & other available options [AI Knowledge Assist, Conversational Intelligence]

Use account and conversation history to strategize debt recovery [AI Knowledge Assist]


Facilitate secure pre-legal or warning demand letters sharing [Texting, E-signing Integrations: DocuSign, IMM e-Sign]


Make recovery efforts on delinquent accounts through targeted debt recovery campaigns [Texting]

Empower Your Members & Customers

Smart Virtual Payments

Provide real-time guidance as visitors/ members navigate your website or troubleshoot self-serve options [Co-browsing]


Provide instant and 24*7 support, informed by your knowledge base [AI Chat & Voice]


Eliminate the need for in-person visits and verification [Video Banking & Video Verify]

Give access to experts/ senior executives anytime, anywhere [Video Banking]


Don’t make members wait in the long queues [Lobby Management]


Let members make appointments virtually [Appointment Management]

Experience The Unified Impact

Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.

$3.7 M

Overall drop in delinquency from December 2023 to March 2024

(Alltru Credit Union)

300%

Faster Member Authentication 45 Seconds to authenticate

(Idaho Central Credit Union)

20%

Faster lending process, 3 days reduction in loan approval time

(Patelco Credit Union)

40X

Higher response rate with Text than other modes of communication

(Family Savings CU)

60%

Increase in number of accounts opened with In-branch Video

(Xplore Federal Credit Union)

95%

Reduction in Loan approval times, application completion <10 mins

(Natco Credit Union)

Integrated Tech Stack

Connect with an extensive network of leading technology vendors catering to community financial institutions such as Core systems, CRM, LOS, AOS, Collections, and other essential providers.

From Porous to Powerful: Turn Your Contact Center Into a Fraud-Fighting Machine

How Credit Unions and Banks Are Transforming with AI

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