Digital Conversations
Anytime. Anywhere.
The Digital Communications Platform for the best member experience
Digital Conversations
Communication
Text, Video, Chat, Voice, Cobrowse
Automation
AI Virtual Agents
Intelligence
AI Conversation Insights
Trusted by Over 500 Credit Unions and Community Banks
Solutions
Comprehensive, Enterprise-wide Digital Conversations
Eltropy’s mission is to help people access the best financial products and services. Anytime. Anywhere. Providing a best-in-class digital conversations platform, it enhances every consumer touch point with their credit union or community banks.
Personalized Communication with each member
Widen your audience base and increase your service efficiency through our Communication solutions.
Efficiency and productivity gains with Automation
Empower your agents to focus on higher value conversations by automating simple, repeatable tasks.
Access real-time Intelligence to manage and grow
Get the power of intelligence to gain insights to plan and manage growth
The Industry’s Only
Digital Conversations Platform
We are a Secure and Compliant All-In-One solution, pre-integrated with your Core, LOS, Collection, and other systems. Seamlessly add Secure Chat, Video, Voice, CoBrowse, and Conversational Bots to your member and customer communication, all in a single thread.
Security and Compliance
We provide the highest standards of security and compliance to ensure alignment with complex regulations
Integrated Partners
We take care of the integrations including: Core, LOS, AOS, Collection, CRM and other solutions. Use our open APIs to integrate with even more partner solutions.
Our Commitment
to Credit Unions & Community Banks
Eltropy is dedicated to providing world-class digital communications solutions designed for Credit Unions and Community Banks
Future Proof
Investment
Our deep commitment to Credit Unions and Community Banks is part of our DNA. We stand behind each and every customer, no matter the size. 100% of our R & D spend is dedicated to building amazing solutions for Credit Unions and Community Banks.
Deep Industry Ecosystem Integrations
We know communication is most effective when done with context. We are committed to integrating with your Core, LOS, Collection, OLB and any other solution you need to communicate with members from. We bring the power of Digital Communications to all your IT systems.
Platinum Class Customer Success
Behind our platinum class solution is incredible team of Customer Success Managers that will become an integral part of your digital team and make sure you are 100% successful with your digital initiatives.
Comprehensive Digital Communication solution to reach, engage, and serve your consumers with the solution of their choice.
Payments
Digital Customer Service
Conversational Text Marketing
Appointments
E-Signature
Reviews
Digital Lending & Collections
2-Factor Authentication
Video Banking
“Eltropy is easy to navigate and is a great use of technology to move our Credit Union forward and stay competitive in this day and age where members want quick service wherever they go.”
Sarah Means,
Loans Center Manager
“Texting has been a great asset during this time when we have employees working from home. The members have been very responsive and feel safe sharing information because of the verification feature.”
Donna Berringer,
President
“Because of our partnership, we have not only been able to continue our high level of commitment and service to our members, but we have been able to take that commitment to our members in more ways to ensure they know that we are here for them! Thank you Eltropy for such a great platform and product.”
Matt McEwen,
Director of eCommerce
Case Studies
Powering 500+ credit union and community banks. See how we do it.
Articles and Press Releases
Blog
Conversation Intelligence: 6 Best Use Cases for Reshaping Sales
March 20, 2023
Conversation intelligence is a powerful tool for reshaping sales. By analyzing customer conversations, businesses can gain valuable insights that can be used to coach reps, improve the customer experience, enhance lead qualification, close more deals, optimize marketing messaging, and conduct competitive analysis.
Conversation Intelligence: 6 Best Use Cases for Reshaping Sales
March 20, 2023
Conversation intelligence is a powerful tool for reshaping sales. By analyzing customer conversations, businesses can gain valuable insights that can be used to coach reps, improve the customer experience, enhance lead qualification, close more deals, optimize marketing messaging, and conduct competitive analysis.
Press
Eltropy’s AI Platform Gets Smarter as Contact Center Demand Surges
March 16, 2023
Once just a pipe dream and with many false starts, artificial intelligence within the Contact Center tech stack is finally practical, and just in time as it helps solve the industry’s current staffing and labor shortage conundrum.
Eltropy’s AI Platform Gets Smarter as Contact Center Demand Surges
March 16, 2023
Once just a pipe dream and with many false starts, artificial intelligence within the Contact Center tech stack is finally practical, and just in time as it helps solve the industry’s current staffing and labor shortage conundrum.
Our Investors
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