- Eltropy
- --> AI Intelligence
Understand Every Conversation To Unlock Growth and Efficiency with AI
Monitor and analyze all digital and telephony interactions within your organization.
Experience The AI Intelligence Impact
Analysis-Complete Conversation Insights
90
%
Increase in Call Audit Speed
50
%
Call Compliance Visibility
80
%
All The Conversational Intelligence You Will Ever Need
AI Based Scoring & Suggestions
Get AI scoring of all interactions to provide actionable suggestions for improving agent performance.
Advance Topic Detection
Identify key topics within member conversations to better understand all member needs and concerns.
Agent Intelligence Dashboard
Identify and address areas for agent performance improvement using in-depth metrics and insights to drive improvement.
Conversational List View
Streamline workflows and ensure comprehensive interaction management
with a centralized list for easy access and oversight.
Use Existing Recording Systems
Maintain continuity and integrate with your existing recording systems to continue capturing and analyzing all interactions comprehensively.
Transcription
Ensure compliance and maintain accurate records of all member interactions with automatic and accurate transcription of all conversations for comprehensive analysis and record-keeping.
AI Alerts
Ensure prompt attention and resolution to potential problems, safeguarding member experience with real-time alerts for customer escalations and non-compliant conversations on critical issues.
Quality Assurance Score
Enhance the quality of member interactions through effective quality assurance scoring and insights.
AI Member Experience Summary
Proactively manage and improve member satisfaction by using insights into member experiences to identify and address issues promptly.
AI Intelligence for Contact Center Managers
Informed Decision-Making
- Get complete oversight into member interactions across the member journey across all channels - chat, text, video, voice, and third-party phone recordings, in a single dashboard.
Maintain Audit & Compliance
- Get automated conversation transcription of all member interactions for comprehensive analysis and record-keeping as per compliance and audit requirements.
Assure No Negative Experience
- Promptly identify and address critical issues or negative member experiences with real-time AI-driven insights and alerts into interactions using advanced AI-driven transcription, topic detection, and scoring.