- Eltropy
- --> AI Intelligence
Understand Every Conversation To Unlock Growth and Efficiency with AI
Monitor and analyze all digital and telephony interactions within your organization.
Experience The AI Intelligence Impact
Analysis-Complete Conversation Insights
90
%
Increase in Call Audit Speed
50
%
Call Compliance Visibility
80
%
All The Conversational Intelligence You Will Ever Need
AI Based Scoring & Suggestions
Get AI scoring of all interactions to provide actionable suggestions for improving agent performance.
Advance Topic Detection
Identify key topics within conversations to better understand all member and customer needs and concerns.
Agent Intelligence Dashboard
Identify and address areas for agent performance improvement using in-depth metrics and insights to drive improvement.
Conversational List View
Streamline workflows and ensure comprehensive interaction management
with a centralized list for easy access and oversight.
Use Existing Recording Systems
Maintain continuity and integrate with your existing recording systems to continue capturing and analyzing all interactions comprehensively.
Transcription
Ensure compliance and maintain accurate records of all interactions with automatic and accurate transcription of all conversations for comprehensive analysis and record-keeping.
AI Alerts
Ensure prompt attention and resolution to potential problems, safeguarding member and customer experience with real-time alerts for customer escalations and non-compliant conversations on critical issues.
Quality Assurance Score
Enhance the quality of interactions through effective quality assurance scoring and insights.
AI Member & Customer Experience Summary
Proactively manage and improve member and customer satisfaction by using insights into experiences to identify and address issues promptly.
AI Intelligence for Contact Center Managers
Informed Decision-Making
- Get complete oversight into interactions across the member and customer journey across all channels - chat, text, video, voice, and third-party phone recordings, in a single dashboard.
Maintain Audit & Compliance
- Get automated conversation transcription of all interactions for comprehensive analysis and record-keeping as per compliance and audit requirements.
Assure No Negative Experience
- Promptly identify and address critical issues or negative experiences with real-time AI-driven insights and alerts into interactions using advanced AI-driven transcription, topic detection, and scoring.
Enhance Agent Efficiency
- Identify and address areas for agent performance improvement with AI scoring and actionable suggestions backed by in-depth analytics and performance metrics using agent intelligence dashboard.
AI Intelligence for Supervisors
Targeted Agent Coaching & Development
- Identify and address areas for agent performance improvement with AI scoring and actionable suggestions backed by in-depth analytics and performance metrics using agent intelligence dashboard.
Streamline Quality Assurance
- Ensure member and customer interactions are consistently reviewed and improved using AI-driven conversation summaries, member and customer experience summaries, and follow-up detection, ensuring timely and effective resolution of member and customer concerns.
Ensure No Overlooked Inquiry
- Manage all interactions efficiently and ensure no inquiry is overlooked with the Conversation List View that centralizes all conversations.
Improve Member and Customer Satisfaction
- Promptly identify and address critical issues or negative experiences with real-time AI-driven insights and alerts into interactions using advanced AI-driven transcription, topic detection, and scoring.
- Leverage detailed insights into member and customer experiences to identify areas for improvement and ensure high levels of satisfaction.
AI Intelligence for Management
Improve Contact Center ROI
- Enhance agent performance, streamlined workflows, and and reduce manual efforts with AI-driven tools and automation to drive overall business success.
Inform Strategic Planning
- Get complete oversight into interactions across the member and customer journey on all channels - chat, text, video, voice, and third-party phone recordings, in a single dashboard.
Enhance Member and Customer Satisfaction
- Promptly identify and address critical issues or negative experiences with real-time AI-driven insights and alerts into interactions using advanced AI-driven transcription, topic detection, and scoring.
- Leverage detailed insights into member and customer experiences to identify areas for improvement and ensure high levels of satisfaction.
Maintain Audit & Compliance
- Get automated conversation transcription of all interactions for comprehensive analysis and record-keeping as per compliance and audit requirements using Live! Transcription.
