Deliver Timely, Accurate, and Helpful Support Anytime, Anywhere with AI

Your key to a superior member experience and operational efficiency in the digital age.

Experience The AI Agents Impact​

Digital Contact Center
Containment
10 %
Around-the-Clock
Assistance
8 /7
Time Freed Increased
Agent Efficiency
20 %
All The AI Digital Agent Support
You & Your Members Will Ever Need

Guided Website Navigation 

Allow members to find information and complete tasks on your digital platforms quickly with AI.

Member Enquiry Interpretation

Accurately interprets member requests using advanced Natural Language Understanding (NLU).

Instant & Accurate Response  

Leverages a robust GenAI knowledge response system to provide instant and accurate answers to member queries.

Multi-Language Support 

Make your services accessible to diverse member demographics, ensuring clear and effective communication in their preferred language.

Robust Knowledge Management  

Intelligently organizes and retrieves information, ensuring members have access to the most relevant and up-to-date content.

AI Transfers To Human 

Seamlessly transfers conversation from AI to human agents across any channel, ensuring that members can easily escalate their inquiries when needed.

Use Existing Systems Integration

Easily integrates into your existing online banking platforms and mobile apps, enhancing functionality and providing a unified member experience.

Customizable Call-To-Action (CTA)

Amidst AI-based responses, configure customizable CTAs based on your preference and need.

AI Guardrails for Safety

Avoid biases and inappropriate information to provide accurate responses and carefully handle sensitive conversations.

AI Digital & Voice Agents for Member Satisfaction

24/7 Support Availabililty
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AI Digital & Voice Agents for Contact Center Efficiency

Boost Operational Efficiency
All The AI Voice Agent Support
You & Your Members Will Ever Need

Uninterrupted Service  

Ensures members can access support and perform transactions at any time. .

Multi-Language Support 

Make your services accessible to diverse member demographics, ensuring clear and effective communication in their preferred language.

More than an IVR 

Accurately interprets member requests, delivering precise and relevant responses beyond traditional IVR capabilities using advanced Natural Language Understanding (NLU).

Humanized Voices

Choose from cutting-edge text-to-speech synthesis engines with various voices to personalize your agents just how you like to hear them.

Voice Management & Analytics

Gain valuable insights into member interactions to continuously improve service quality and better understand and meet member needs.

Integrated With Your Core

Ensure quick and efficient service by facilitating seamless automated transactions integrated directly into your core systems in a secure and authenticated fashion.

Transfer to Voice  

Smooth SIP transfers to your existing Voice ACD systems with context transfers and a seamless handoff & continuity in service when transferring from AI to human agent.

Transfer To Eltropy Voice+  

Enjoy enhanced performance, superior call management, and a seamless handoff & continuity in service when transferring from AI to human agent.

Managed Service

Get enhanced support with knowledge scraping to quickly gather and deliver relevant information, ensuring faster and more accurate response execution.
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