Support Human And AI Interactions With A Single, Modern Unified Contact Center

Empower your agents with a Platform that connects all channels, collaboration tools, and tech integrations in one convenient system.

Empower Your Contact Center Agents

Facilitate Omni-Channel, Increase CSAT

Meet members on their preferred channel of communication – Chat, Text, Voice, and Video
[Unified Platform]


Provide 24*7 instant communication with AI agents informed by your knowledge base [AI Chat & Voice]


Add/ Switch channel or hand-off conversation from AI to human with context and within the same engagement [Unified Platform]

Match member’s needs with the best-suited agent across channels to service them [Skill Based Routing]


Route repetitive queries and issues to AI for faster resolution, informed by your knowledge base [AI Voice & Chat]


Free up your team to focus on complex queries and relationship-building engagements [Unified Platform]

Facilitate 2-way secure data and document sharing [Texting]


Provide real-time guidance as visitors/ members navigate your website or troubleshoot self-serve options [Co-browsing]


Enable frictionless fraud prevention [Text (OTP) + Video Verify (Knowledge-Based Authentication(KBA), ID verification, and video interaction)]

Empower Contact Center Executives

Provide Expertise, Increase NPS

Provide easy virtual access to experts/ senior executives anytime, anywhere [Video Banking]


Arm your team with on-the-fly expert knowledge and conversational assistance [AI Knowledge Assist]

Empower your team with member insights such as demographics, needs, sentiments, and preferences [Conversational Intelligence]


Upskill your team on best practices through granular insights categorized by members, departments, channels, and more [Analytics]


Identify cross-sell and upsell opportunities by combining insights across channels, databases, and core integrations [Unified Platform]

Automate authentication, call deflection, reminders, follow-ups, and other workflow items [Unified Platform]


Provide text or secure chat resolutions instead of calls (occupies agents in one task for long periods) [AI Agents, OLB Integrations: Q2, Alkami, Banno]


Enable one-click transition between different channels and AI within the same engagement [Unified Platform]

Experience The Unified Impact

Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.

$3.7 M

Overall drop in delinquency from December 2023 to March 2024

(Alltru Credit Union)

300%

Faster Member Authentication 45 Seconds to authenticate

(Idaho Central Credit Union)

20%

Faster lending process, 3 days reduction in loan approval time

(Patelco Credit Union)

40X

Higher response rate with Text than other modes of communication

(Family Savings CU)

60%

Increase in number of accounts opened with In-branch Video

(Xplore Federal Credit Union)

95%

Reduction in Loan approval times, application completion <10 mins

(Natco Credit Union)

Integrated Tech Stack

Connect with an extensive network of leading technology vendors catering to community financial institutions such as Core systems, CRM, LOS, AOS, Collections, and other essential providers.

From Porous to Powerful: Turn Your Contact Center Into a Fraud-Fighting Machine

How Credit Unions and Banks Are Transforming with AI

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