- Solutions
- Contact Center
Support Human And AI Interactions Within A Single, Modern Unified Contact Center
All communication channels, collaboration tools, and tech integrations at your disposal for seamless member engagement.

Empower Your Contact Center Agents
Facilitate Omni-Channel, Increase CSAT
Simplify communication for members and connect on any channel of their choice and add/ switch to another channel as needed [Unified Platform]
Provide 24/7 support with AI Agents that provide instant, accurate answers, enhancing self-service capabilities & reducing wait times [Eltropy AI]
Transfer conversation to human agents as needed in one click with context and within the same engagement (across channels) [Unified Platform]
Leverage AI, Boost Availability & Productivity
Provide 24/7 support with AI Agents that provide instant, accurate answers, enhancing self-service capabilities & reducing wait times [Eltropy AI]
Offer multi-language support for clear, effective communication in members’ preferred languages to cater to diverse member demographics [Eltropy AI]
Retrieve accurate and context-aware answers from your knowledge base (no more sifting through files & folders) to reduce call handling time [Eltropy AI]
Optimize Routing, Improve Efficiency
Drive fast resolutions by connecting borrowers with the most qualified loan expert for their needs with advanced Skill Based Routing [SBR]
Route routine queries to AI Agents for faster resolution and free up human agents to focus on more complex and valuable interactions [Unified Platform]
Strengthen Remote Engagement, Increase FCR
Share and collect documents, sensitive information, links, and more in a secure & private manner with ease & speed [Texting, E-signing Integrations]
Provide real-time guidance as visitors/ members navigate your website or troubleshoot self-serve options [Co-browsing]
Enable frictionless fraud prevention [Text (OTP) + Video Verify (Knowledge-Based Authentication(KBA), ID verification, and Video interaction)]