Agenda
The Bot Plateau: Why the Future Demands More
Consumer expectations are evolving faster than scripted bots can keep up. Step inside KeyPoint’s contact center before Eltropy, and discover why a routine AI upgrade wasn’t enough.
The Agentic AI Leap: From Intent to Intelligent Support
Go behind KeyPoint’s decision to expand into Agentic AI that understands context and helps consumers get things done while giving frontline teams more time to focus on what matters.
A Real Customer Story: From AI Ambition to Everyday Impact
Hear the strategies, implementation choices, and partnership insights that helped KeyPoint turn Agentic AI from a promising concept into everyday support across channels.
What’s Next + Live Q&A
Get answers to your most pressing questions about Agentic AI, frontline productivity, consumer support, and the future of intelligent service.
Meet Our Expert Speakers
Josh Herzog
Chief Operating Officer
Lisa Hong
Director, Onboarding
