Trust the ROI
Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 750+ community financial institutions. See how our customers are transforming themselves with our Agentic AI Platform.
Fewer Abandoned Calls
With Eltropy Voice +, In Just Three Months
Faster Response Time
[Smarter Routing. More Agent Bandwidth. Happier Members.]
Drop In Call Handle Time
[From 5.5 minutes to under 4 minutes per call]
“The biggest benefit that we’ve seen is the speed of the answer. The average wait time for calls to be answered is well over five minutes for months. Since we’ve gone to Eltropy, it’s been under two minutes. So members are getting to us quicker to be able to get those answers.”
Jon Sulfsted
Director of Enterprise Applications
From Post-Merger Contact Center Chaos to a Growth Engine
When a major merger brought a wave of new members overnight, OnPath FCU’s contact center was pushed to its limits. Long wait times, abandoned calls, and outdated systems turned simple interactions into frustrating experiences for both members and staff.
Instead of patching the problem, OnPath chose to reinvent the experience with Eltropy Voice+.
What followed was a complete transformation. In just three months, OnPath evolved from a strained, reactive operation into a fast, intelligent, member-first contact center where calls flow to the right place in seconds, not minutes.
But this story goes beyond better phone systems or shorter queues. It’s about how a credit union under pressure turned operational chaos into a strategic advantage – with smarter routing, better data, and infrastructure built to scale.
See how OnPath built an elite contact center ready not just for today’s demand, but for tomorrow’s growth, and why they believe Eltropy is the partner for the future.
Download this Case Study
