The Agenda
Understanding Role of AI in Managing Member Interaction and Experience
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Explore how AI can analyze the entire interaction journey, give real-time insights to enhance member experience and create custom alerts, ensuring high-quality, consistent service at every touchpoint!
Setting up AI Scoring and Insights to Improve Agent Performance
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Enhance your team’s performance with actionable AI insights, review interaction summaries, and customize evaluation questions to get AI scoring for all interactions and queues – all within a single dashboard.
Live Demo: AI for Management in Action
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Experience Eltropy’s AI for Management firsthand. Explore how it can empower you to analyze interactions, safeguard member experience, and boost agent performance across conversations and queues.
Meet Our Expert Speakers
Collin Barton
Implementation Manager