Eltropy AI Agent Showcase
Call 1-408-461-3140 to speak with Kaitlin - Eltropy's virtual agent
Kaitlin can answer 100s of common member’s & customer’s questions and connect to a human agent when needed. See how Eltropy IVA can help automate over 30% of your calls and answer questions 24/7. Let’s talk!
Try asking...
- Popular FAQs
- Authenticated FAQs
- Banking
- Credit Card
- Loans
- Tax
- Transactions
- Fraud
- Misc
What is your routing number? |
Can I transfer money from my credit union account to an account at another financial institution? |
What is Overdraft Protection? |
How do I close my accounts? |
How do I send a wire transfer? |
How do I change my address? |
What are the current certificate of deposit (CD) rates? |
Can I have more than one savings or checking account? |
What are the payment options to paying my auto loan? |
Can I keep my account if I move out of state? |
How do I qualify to be a member? |
Do you offer visa gift cards? |
What is the credit unions mailing address? |
What is the limit on withdrawing from the ATM? |
What do I need to open an account in person? |
What is my account balance? |
What’s my net worth? |
I would like to know my last 5 transactions |
How can I order checks? |
What is the status of my checks on a specific account? |
I want to make a loan payment |
What is my next loan payment due date? |
What is my outstanding loan amount? |
How do I view my loan history |
How can I add another cardholder to my account? |
How do I check my account history? |
How to transfer funds to another member of the credit union? |
Skip-a-payment information |
Where can I find ATMs that won’t charge me a fee? |
How do I check the balance on my Credit Union Visa Debit Card? |
Can I receive a text message when my balance gets low? |
How many transfers can I make from my savings account each month? |
Is my CU account federally insured? |
How can I update my name, address and phone number? |
How do I get immediate service? |
What is the legal age to open a checking account? |
Why should I join a credit union instead of a traditional bank? |
Can I join and get a loan at the same time online? |
What’s the difference between a credit union and a bank? |
Is there a minimum deposit required to become a member? |
What are your service charges? |
Do you offer free checking? |
How do I change the beneficiary on an account? |
What is the IBAN number for credit union? |
What is the benefit of becoming a member? |
Who is eligible to become a member? |
Can I join the credit union online? |
What can this bot do? |
Can I become a member with a low credit score? |
Secure Login |
How do I lower the interest rate on my credit card? |
Can I add a joint owner on the account? |
I want to add Mother/Father to my account |
Who do I call with a question? |
How do I pay bills in the mobile app? |
Is the Mobile App free? |
Can I have multiple savings account? |
How do I find my tax statements? |
How do I change my loan due date? |
Is there a cost for online bill pay? |
What type of children’s account do you offer? |
What are your membership restrictions? |
Are debit card available for youth and teen accounts? |
How many accounts can I have? |
How do I calculate how much equity I have? |
Is Mobile Text secure? |
How can I setup my digital wallet? |
Can I use the same username on multiple accounts? |
Can I open a checking account without a savings account? |
What is the difference between a credit card and a debit card? |
What holidays are you closed? |
What are all the benefits of e-statement? |
How do I set up automatic bill pay? |
How do I setup wire transfer? |
Can I stop a payment on a visa card? |
If I lose my debit or credit card, can I turn off my card to prevent any fraud from occurring? |
What kind of credit cards do you have? |
How do I increase my Credit Limit? |
How do I update my pin? (Credit/Debit Cards) |
What is a credit card? |
Do you have a credit card rewards program? |
How long does it take to recieve a credit card after being approved? |
What is the maximum limit on the credit card? |
How do i activate my credit card? |
Do I have to be a current member to apply for a credit card? |
Do you have loan calculator? |
What is Online Deposit? |
Can I refinance my auto loan? |
Are there new fees for refinancing my home loan? |
Does credit union offer a college scholarship? |
What should I do if my personal or account information is compromised? |
Does the credit union offer PPP (Paycheck protection Program) loans? |
Does Credit Union offer home loans in all states? |
What are your current auto loan rates? |
If my credit is not very good, does that mean my interest rate will be higher? |
Does the credit union offers an extension on loans? |
How long do I have to accept the loan offer? |
If I live out of state, can I still get a loan? |
what happens if loan rate changes during my approval period? |
How does credit union determine my interest rate? |
what is gauranteed asset protection? |
What documents are required to apply for a business loan? |
What types of personal loans do you offer? |
When will I know if my loan has been approved? |
How are my taxes paid? |
What is the difference between traditional IRA and Roth IRA? |
When will my property taxes be paid by the credit union? |
Where is my tax refund? |
Do I need to send credit union a copy of my tax bill? |
Can I deduct the interest I pay on my home equity line of credit from my taxes? |
Why do I need a tax id number? |
Can I access my tax forms online? |
What is the limit on withdrawing money from the ATM? |
Is there a limit on how much I can transfer? |
Can I use Credit Union service center to do transactions? |
How can I cancel or stop a visa recurring debit card transaction? |
What are the ATM fees? |
Is there a dollar limit on debit card transactions in 24 hours period? |
How do I modify or delete a scheduled transaction? |
What should I do if I suspect fraud on my account? |
My card was lost/stolen what should I do? |
What is fraud alert management? |
How can I protect my accounts from fraud? |
What do I do if my credit card statement shows a charge I did not make? |
What do I do if my checkbook is stolen? |
How do I dispute a charge appear on my credit card? |
My card is being declined what should I do? |
How does credit union protect me from fraud? |
What if I get a phone call or text asking for a personal information? |
Find ATM/Branch |
When will my tax forms be available? |
Where can I get a free credit report? |
What happens to my money if something like Hurricane hits this area? |
Where can I find the credit union’s privacy statement? |
Where can I find the credit union’s terms of use? |
Who owns a credit union? |
What is meant by a “continuation of subordination agreement”? |
Can I get your mobile app? |
I would like to share my feedback |
Is my information protected in the app? |
How is my credit score calculated? |
Is the credit union FDIC insured? |
I want to refer a new member |
Can I choose what notifications are sent to me? |
Help me with retirement planning and investment |
How can I see job and career options with your Credit Union? |
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Eltropy Intelligent Virtual Agent - Know your ROI
See how much your Financial Institution can save by using Eltropy Intelligent Virtual Agent to handle routine calls.
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could save with Eltropy’s IVA today.
could save with Eltropy’s IVA today.
*Industry average cost per call considered is $7. This calculator provides a rough estimate of the amount your financial institution can save annually using Eltropy Intelligent Virtual Agent. Please contact us today for a detailed estimate and proposal.