Agentic AI FOR YOUR CONSUMERS
AI Chat That Resolves Request, End to End
Your consumers are already on your website, mobile app, and online banking. Eltropy AI Chat Agents meet them there, answer instantly, complete simple tasks, and resolve issues end to end. No wait. No transfer. No follow-up needed.
Trusted by 750+ CFIs
Don’t Take Our Word For It
34 sec
Average wait times
dropped
70%
Increase in the automation of AI interactions from day one
30%
Reduction in routine
call volume
"We saw roughly a 20% decrease in calls almost right out of the gate, and by the time we got Ruth our AI agent into digital banking, it was significant."
Jill Schaffler
SVP of Enterprise Applications - TruStone Financial
"Integrating Sam [our AI agent] into our chatbot interface was a natural extension of our brand, it created an immediate connection with our members while reinforcing Sam's role as the friendly face of CME's service offerings. When a conversation requires more detail than the bot can provide, it seamlessly transitions the member to a live associate via text, allowing them to continue the conversation without staying at their computer and fostering a deeper connection with the associate."
Brandy Roy
VP Information Technology
Beyond Chatbots, An AI Agent That Completes The Job
Conversational
Higher satisfaction, zero friction
Agentic
Connected
Secure
Agentic AI That Completes Simple Tasks, Every Time
Generative AI produces responses. Eltropy Agentic AI produces outcomes. This is the shift from AI that talks to AI that works, transactions completed, issues resolved, consumers served, without a human closing the loop.
01
Every message answered instantly
No consumer waits, no message goes unanswered. The AI identifies intent, pulls context, and begins working toward resolution before the next message arrives.
02
Identity confirmed in the chat
Fraud risk drops before any sensitive action is taken. Multi-layer authentication completed within the conversation. Secure, fast, no separate login required.
03
Live data pulled before the response
The AI connects to your core, retrieves live account data, and executes the task: payment processed, balance confirmed, transfer complete. Real action, every time.
04
Confirmed in chat, no follow-up
The consumer receives a clear confirmation. The request is complete. No ticket created, no callback scheduled, no follow-up email needed.
05
Every escalation arrives with full context
Agent efficiency goes up the moment they take the escalation. The consumer never repeats themselves.
06
Every call scored automatically
QA overhead disappears, and coverage expands to every single chat. Supervisors see what worked, what did not, and how to improve without manual review.
The Requests Your Team Answers Every Day, Handled Automatically
From routine inquiries to real transactions, AI Chat Agents resolve the conversations that consume your team’s time, so your people focus on the ones that need them.
Automate Balance and History Inquiries in Chat
Live balances, transaction history, and account details delivered instantly, no agent needed.
Process Payments Directly in Chat
Loan payments, transfers, and bill pay completed in chat, confirmed on the spot.
Support Account Opening Through Chat
Deliver 24/7 Chat Support
The AI is always on. Consumers get answers and complete transactions at 2 AM, on any day.
Let Consumers Book Appointments Without Calling In
Book, reschedule, or cancel branch and virtual appointments without involving staff.
Serve Product Info and Rates Automatically
Why Eltropy + AI
AI is only as strong as the system behind it.
Anyone can build agents. Very few have the data, context, and trust to make them work. Eltropy already operates at the center of your institution, handling conversations, integrating systems, and managing workflows.
Eltropy is already embedded in 750+ CFIs
Powering millions of conversations.
Integrated across your systems
Serving all teams and departments
Leading the conversations about Human x AI
And we’re leading the shift to Human × AI, defining how people and AI work together in real financial institutions, not in isolation.
See It In Action
See a live demo of Eltropy AI Chat Agents and watch what your consumers will experience – a chat that listens, understands, and gets it done.
