Agentic AI FOR YOUR CONSUMERS
AI Voice That Picks Up, Understands, & Gets It Done
No hold music. No press-1 menus. Eltropy AI Voice Agents pick up instantly, understand what consumer needs, and handle routine requests end to end, at the pace of a real conversation.
Trusted by 750+ CFIs
Don’t Take Our Word For It
1.15 Million
Incoming calls
automated
88%+*
Containment rate on
11.8M consumer questions
60%
Agent calls deflected,
(human time freed)
*Containment rates vary depending on configuration, implementation, and use cases.
Our IVR Routes. AI Resolves.
Eltropy AI Voice Agents listen, understand, connect to your core in real time, and complete simple requests end to end, no human required.
Conversational
Higher satisfaction, zero frustration
Agentic
Calls resolved, queue load down
Connected
Intelligent
Compliance covered, performance improving automatically
Revenue
Routine calls become relationship moments
From The First Ring To A Resolved Call
This is the shift from AI that talks to AI that works. AI handles the routine, humans handle what matters, and when a human steps in, they step in with full context.
01
Calls answered on the first connection
Every caller gets an answer the moment they connect, no queue, no hold music. The consumer speaks naturally, gets a response immediately, and if wait times are high, the AI offers a callback so they never sit on hold.
02
Identity confirmed in seconds
Fraud risk drops before a single sensitive action is taken. Multi-layer authentication completed in seconds. Secure, fast, frictionless.
03
Task executed and complete
The AI reads the intent, connects to your core in real time, and executes the task: payment processed, balance confirmed, transfer complete.
04
Confirmed on the call, no follow-up
The consumer hears a clear, human-sounding confirmation. The interaction is complete. No callback needed, no ticket created.
05
Agents step in with the full picture
When a human steps in, they step in ready. The call transfers with full conversation context and a real-time sentiment summary already on screen. The agent knows what happened and how the consumer is feeling, before saying a single word.
06
Every call scored automatically
QA overhead disappears, and coverage expands to every single call. Supervisors see what worked, what didn’t, and how to improve. No manual review required.
The Calls Your Team Is Tired Of Answering
The most common CFI call types are supported out of the box. Configured, tested, and ready to deploy, so your team can focus on the conversations that actually need a human.
Automate Balance and Transaction Calls
Account balances, recent transactions, and available credit, answered instantly, 24/7.
Handle Payments and Transfers Over the Phone
Internal and external transfers, loan payments, and scheduled transfers, completed mid-call.
Automate Skip-a-Pay Over the Phone
Consumer requests verified, processed, and confirmed end to end, no agent required.
Resolve Account Updates Without a Representative
Offer 24/7 Phone Support Without Added Staff
Why Eltropy + AI
AI is only as strong as the system behind it.
Anyone can build agents. Very few have the data, context, and trust to make them work. Eltropy already operates at the center of your institution, handling conversations, integrating systems, and managing workflows.
Eltropy is already embedded in 750+ CFIs
Powering millions of conversations.
Integrated across your systems
Serving all teams and departments
Leading the conversations about Human x AI
And we’re leading the shift to Human × AI, defining how people and AI work together in real financial institutions, not in isolation.
