Eltropy and Civic Federal Credit Union  – Seamless integration to deliver better member experiences

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by Team Eltropy

Our friends over at Civic FCU are unique in the landscape of Credit Unions, as they are a digital only Credit Union. As a digital only Credit Union, the need for a solid digital communications platform became paramount to the success of Civic, and with no in-person branches, the need to implement new softwares at speed was essential. Being digital only, Civic offered every other digital solutions besides text, and wanted to add it to their arsenal in a timely manner. When they chose the industries best text messaging solution, backed by CUNA, they also got that solution implemented at 4x the speed of competitors, and at 5x less of a cost.

“On a scale of 1-10, the competitors we saw might’ve been a 5, and Eltropy was a 10+. For us, it was so easy to use, we just turned it on and were off and running.”

Pete VanGraafeiland, SVP Member Services, Civic FCU

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