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“I’ve never seen as many member compliments as we’ve received this year. I don’t recall seeing that prior to the tech stack that we’ve implemented.”
Anne Fennigkoh
Manager of Loan Servicing
Sometimes the biggest problem in collections isn’t delinquency, it’s the experience itself.
Altra Federal Credit Union recognized that members weren’t ignoring payments because they didn’t care. They were avoiding outdated, uncomfortable collection calls while collectors wasted hours navigating disconnected systems and chasing conversations that rarely happened.
With Eltropy, Altra embraced a digital-first collections strategy built around intelligent texting and a seamless Temenos integration. Members now had a private, convenient way to engage, while collectors operated through a fully digital workflow with complete conversation context at every step.
The payoff was immediate: faster payments, dramatically better engagement, happier members, and even something collections teams rarely experience – member compliments.
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