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Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 750+ community financial institutions. See how our customers are transforming themselves with our Agentic AI Platform.
“By modernizing how we verify identity with IDgo and Eltropy, we’re removing friction from the member experience while strengthening our ability to deliver on our promise of trust. This partnership enables us to scale faster, serve members better, and confidently embrace the next generation of AI-powered banking. That’s how we compete and win in an increasingly digital world”
Kristen Schmieg
SVP Chief Digital Officer
What if authentication stopped slowing down member service and started powering it?
At InTouch Credit Union, knowledge-based questions and one-time passcodes had become the slowest part of every call. Members were frustrated, and employees spent valuable time confirming identities before they could help.
That’s when they decided to change the experience by integrating Eltropy Agentic AI with IDgo device-based authentication, making trust part of the flow.
Members now verify with less effort, and employees start the conversation already confident about who they’re serving. A single trusted identity layer works across live-agent and AI-powered interactions. That gave InTouch the confidence to expand automation without giving up security, control, or the personal touch members expect.
When identity is seamless, service moves faster, and AI can take on more without trust becoming an afterthought.
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