APL Federal Credit Union prevented an $80,000 wire fraud attempt by using Eltropy Video Banking to verify a suspicious transaction, protecting a member who had already lost more than $1.2 million to fraud at another financial institution.

The fraud attempt began when a wire transfer request for $80,000 appeared in APL FCU’s online system with what appeared to be legitimate documentation. A payment support specialist noticed the wire was going to an individual rather than a title company and initiated a verification call. When the voice didn’t match the member’s profile and the caller resisted video verification, the credit union froze the wire.