LENDING SOLUTION

Smarter Lending, Stronger Growth

Credit Unions and Community Banks aren’t losing loans to better rates, they’re losing them to lenders who respond in minutes and never let an applicant go quiet. Eltropy unifies communications, AI, and LOS integrations so you reach prospects first, move every application faster, and turn funded loans into lasting relationships.

MEASURABLE IMPACT

Don’t Take Our Word For It

Of loan communications now happen via text (previously 100% email)
10 %
Reduction in loan approval times with 10 minutes application completion
20 %

WHAT IS IT

Every Stage of the Lending Journey.
One Connected Platform.

From the first outreach to a funded loan, Eltropy connects communications, AI, and your existing LOS into one workflow that closes more loans and converts more borrowers into lasting consumers.

From First Touch to Submitted Application

Text and RCS (Beta) campaigns reach prospects at open rates email can’t match, an AI Chat Agent answers questions on the application page in real time, and automated recovery texts win back anyone who stalls; before they go elsewhere.

Agentic AI

Consumers Get Answers Instantly

An AI Chat Agent trained on your institution’s policies answers questions 24/7, right on the application page, and escalates to a loan officer via Secure Chat the moment a human is needed. The consumers who would have abandoned it don’t. No hold time, no lost applications.

AI Assistant

Your Lenders Enter Every Conversation
Ready to Close

An AI Assistant surfaces context and policy answers up front, documents and LOS sync over text automatically, and consumers sign or notarize over video; no branch trip, no double entry.

See Every Loan, Every Lender,
Every Opportunity

Milestone alerts keep consumers informed at every stage, text reminders make payments one-click, and well-timed review requests turn happy borrowers into the Google ratings that bring the next consumer in.

A GLIMPSE

What Institutions Like Yours Are Saying

Text Messaging+

Rewriting The Lending Playbook for the Digital Age

“Email is becoming archaic in lending. To stay relevant today, you have to have text messaging capabilities. Without Eltropy, we would be struggling to meet our members' expectations for modern communication.”
Tony Sanches
VP of Lending, Pioneer Valley Credit Union
Member service representative
Text Messaging

Championing the Lending Revolution with Texting

“We’ve texted thousands of members, maybe two or three have opted out on the lending piece. I love seeing the amount of contacts that are enhanced and improved since we’ve started with Eltropy.”
Sean Manion
VP of Lending, APL Federal Credit Union
AI voice agent
LOS Integrations

Completing Lending in One Conversation

“The integration is so seamless that most of our lenders see it as part of their normal workflow. It's fully embedded inside our LOS; a text box pops up, allowing them to communicate directly with members. They don't have to think about switching between systems.”
Tyler McCurdy
Lending Program Manager, Guardian Credit Union
Member using mobile banking

OUTCOMES

Results That Matter

01

Close More Loans, Without Adding Headcount

Every drop-off recovered automatically, your pipeline converts more while your team does less.

02

Turn One-Time Borrowers Into Long-Term Consumers

Milestone outreach keeps you present after closing, so borrowers stay, grow, and bring others in.

03

Give Consumers a Loan Experience Worth Talking About

Apply, sign, and track – no calls, no branch trip – and the experience becomes a reason to come back.

04

Keep Your Best Lenders Doing What Only They Can Do

Hand off the document-chasing so your lenders build relationships, navigate complex applications, and close.

USE CASES

The Entire Lending Journey, Covered

Real workflows your lenders handle today. Resolved faster, more consistently, and with far less manual effort.

Discover all lending use cases →

Eltropy rotating selector

Why Eltropy + AI

AI is only as strong as
the system behind it.

Anyone can build agents. Very few have the data, context, and trust to make them work. Eltropy already operates at the center of your institution, handling conversations, integrating systems, and managing workflows.

Powering millions
of Conversations
Integrated across
your systems
Serving all teams
and departments
Leading Human x AI Conversations
And we’re leading the shift to Human × AI, defining how people and AI work together in real financial institutions, not in isolation.

Deep Integrations

Connected to the Systems You Already Rely on

50+ Integrations, One Platform.

Works with the LOS, AOS, core, and digital banking systems you already use. Every conversation is grounded in real consumer data. Documents post back automatically. No rip-and-replace.

Connected to your entire stack

− Core
+ LOS
+ Digital Banking
+ Contact Center
+ Collections
+ and More
Symitar Corelation Fiserv DNA FIS Finastra Sharetec CUProdigy Fiserv.Portico Jack Henry
Origence Fiserv.LoanConcierge MeridianLink Consumer Temenos LOS Encompass MeridianLink.Portal WithClutch Sync1 Systems
Alkami Candescent Visifi Q2 Lumin Digital CUAnswers APITURE Access Softek Mahalo Banking
NICE Genesys Storm 8x8 Five9
Temenos.Collections Akuvo MeridianLink Collect

50+

Pre-built integrations

All Major

Core systems supported

Open APIs

Connect anything else

DESKTOP APP

No Browser.
No Dropped Calls.
No Missed Notifications.

The full Eltropy platform, now native to Windows. Notifications that surface, hardware that just works, performance that doesn’t depend on your browser.

Explore Desktop App →

THE NEXT ERA OF COMMUNITY BANKING

Build the Lending Operation That Grows Loans and Consumers

750+ Credit Unions and Community Banks trust Eltropy to turn AI innovation into real outcomes. See what’s possible for yours.

Get Started Today

Events & Webinars

Meet Us In Person

Connect at Live Events

Connect with Credit Unions and Community Banks across North America and see what’s possible on one Agentic AI platform.

Find Your Event →

Live & On-Demand Webinars

Broaden your knowledge by registering for live and on demand Eltropy webinars.

Webinars →

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Enhanced PDF Viewing and Smarter Dictation in AI Assistants

October  2025

AI Assistants now offer a better user experience with scrollable PDF viewing (no more page-by-page clicking), expanded AI notes that display in one screen, language translation labels showing the original language at a glance, and smarter dictation that appends input instead of replacing existing text.

These updates make daily workflows smoother, more intuitive, and more efficient for staff relying on AI-powered support.

Zendesk link here

Eltropy AI Certification

Texting Strategy Playbook for
Credit Union Leaders

Eltropy Networking Dinner
at Temenos Regional Forum 2025

THURSDAY, 29 MAY 2025

Eltropy Networking Dinner
at Temenos Regional Forum 2025

WEDNESDAY, 28 MAY 2025

Claim Your AI Certificate!

Let's Talk