Registration

Grab your badge, conference kit, and start networking!

📍Grand Ballroom Foyer (3rd floor)

Fintech Showcase Opens

Step into the future with the industry leaders and bold new disruptors; Explore the tools, technology & innovations needed to serve, engage, and grow.

📍Grand Ballroom Foyer (3rd floor)

Speed Dating with Eltropy Products & Solutions 

Discover all of Eltropy’s solutions in this unique setup. Rotate through stations for quick, focused overviews, and learn how each offering can add value to your institution.

📍Grand Ballroom Foyer (3rd floor)

AI Certification

Unlock the power of AI with this hands-on certification workshop. Dive into foundational skills like prompt engineering, explore real-world applications across industries, and learn how to integrate AI-driven solutions into your workflow.

Register Here

📍Union Square (3rd floor)

Opening Night: Welcome Reception & Dinner 

Unforgettable panoramic views of the Bay from Skyline Soirée at Cavaña Rooftop ✨ . Enjoy breathtaking views, handcrafted cocktails, and an electric atmosphere before the conference begins.

Register Here

📍Cavaña Rooftop, 
100 Channel Street 17th Floor
San Francisco

Breakfast in Fintech Showcase

📍Grand Ballroom Foyer (3rd floor)

Opening Keynote: Innovation with Purpose

Eltropy CEO Ashish Garg takes the stage to explore the bigger picture behind the innovation. From humanizing collections to reimagining how community financial institutions connect, serve, and grow – this is innovation that puts people first.

📍Grand Ballroom (3rd floor) 

The Future for Community Financial Institutions

Explore the key trends shaping the future—emerging technologies, shifting consumer expectations, and the strategies needed to thrive in a digital-first world.

📍Grand Ballroom (3rd floor) 

Break in Fintech Showcase

📍Grand Ballroom Foyer (3rd floor)

The AI Advantage – Turning Innovation into Real Impact Safely!

How are AI Assistants, AI Agents, and Conversational Intelligence Transforming Member Engagement and Risk Management.

📍Grand Ballroom (3rd floor)

Lunch at Terrace

📍Pacific Terrace (4th floor)

Redefining the Branch: Smart Strategies for a Digital-First World

As member behaviors shift, credit unions and community financial institutions (CFIs) must rethink what the branch of the future looks like. It’s no longer about more locations—it’s about smarter, more efficient service models powered by video banking, digital tools, and hybrid engagement strategies.

📍Grand Ballroom (3rd floor)

The Next Era of Collections: Smarter, Faster, More Effective

Explore how CFIs are leveraging AI, automation, and data-driven insights to improve recovery rates, reduce manual effort, and help members navigate financial challenges with empathy and respect.

📍Grand Ballroom (3rd floor) 

Break in Fintech Showcase

📍Grand Ballroom Foyer (3rd floor)

The Modern Contact Center: Turning Member Support into a Competitive Advantage

For CFIs, the contact center is no longer just about answering calls—it’s the frontline of member engagement, trust, and growth. This session explores how forward-thinking institutions are transforming their contact centers into profit centers that drive deposits, lending, and retention.

📍Grand Ballroom (3rd floor)

Breakout 1: Sponsor Session – Your Call Center Is Protected with Voice Biometrics. What’s Next?

In this session, we will showcase current and future innovations to protect financial institutions, their employees, and their account holders against phone-based fraud and breaches, and continue to keep every voice interaction easy, quick, and secure.

📍Telegraph Hill (4th floor)

Breakout 2: Winning the Growth Game: Proven Playbooks for Scaling Deposits, Lending, and More!

More deposits. More loans. More engaged members. What separates thriving CFIs from the rest? It’s not just about rates—it’s about strategy, relationships, and execution. Join this powerhouse panel of CFI leaders who have cracked the code on sustainable deposit growth and lending success.

📍Grand Ballroom (3rd floor)

Breakout 3: Smarter Payments by Nuvei: Understanding the Payments Landscape and How to Leverage It to Your CU’s Advantage

Join us for a deep dive into how seamless payment integrations, expanded payment methods, and self-serve options are transforming loan repayment. Learn how our technology streamlines the process while Nuvei shares key payment processing insights and industry trends to help you optimize collections.

📍Union Square (3rd floor)

Reception Fintech Showcase

Step into the future with the industry leaders and bold new disruptors; Explore the tools, technology & innovations needed to serve, engage, and grow.  

📍Grand Ballroom Foyer (3rd floor) 

Time On Your Own

Enjoy this opportunity to explore San Francisco at your own pace. You may also join team Eltropy for local curated experiences designed for fun and connection, such as Secret Food Tour, Sunset Cruise on the Bay, or Giants vs. Brewers at Oracle Park.

Please note that these activities are optional and have limited availability (first-come, first-served – Register Here). Also, barring the secret food tour, the experiences do not include meals.

Breakfast

📍Grand Ballroom Foyer (3rd floor)

One Platform. Infinite Possibilities. Product + Engineering Keynote

As CFIs navigate rising member expectations, and increasing competition, the future belongs to those who simplify, scale, and unify. This keynote will unveil how Eltropy’s all-in-one platform is—reducing complexity while maximizing impact.

📍Grand Ballroom (3rd floor)

Evolving for Excellence: How We’re Reinforcing Product Stability & Trust

An in-depth look into the measures taken to enhance product stability, reliability, and performance for credit unions and community banks in an evolving digital landscape.

📍Grand Ballroom (3rd floor)

Break in Fintech Showcase

📍Grand Ballroom Foyer (3rd floor)

Stump the Experts

Our top product experts are ready to take on your toughest, trickiest, and most mind-bending questions. But here’s the twist: If you can stump them, you win a pair of the legendary Eltropy White Shoes!

📍Grand Ballroom (3rd floor)

Lunch

📍Grand Ballroom Foyer (3rd floor)

Customer Story Sprints: Fast, Fierce, and Full of Game-Changing Ideas

Vote for the most impactful, innovative, and inspiring solution – and see which institution goes home a Champion as CFIs take the stage to share their most innovative, game-changing success stories – in just 20 minutes!

📍Grand Ballroom (3rd floor)

Break in Fintech Showcase

📍Grand Ballroom Foyer (3rd floor)

Breakout 1: Telephony in the era of AI

Explore strategies to enhance both internal and external communication through modern phone and contact center solutions.

📍Grand Ballroom (3rd floor)

Breakout 2: Grow Deposits & Loans: With Unified Conversations and Integrations

Discover how Eltropy’s AI-powered Unified Conversations Platform—featuring the industry’s most comprehensive integration into your tech stack—is enabling credit unions and community banks to accelerate lending, boost deposits, and reimagine the branch experience.

📍Union Square (3rd floor)

Breakout 3: Collections 2.0

Discover how Eltropy’s Collections 2.0 empowers CFIs to recover more, faster—while treating every member with dignity. It’s a smarter, more human approach to collections that drives results without compromise

📍Telegraph Hill (4th floor)

East Meets West Gala

Put on your finest evening attire for a one-of-a-kind celebration that blends Great Gatsby with a classic Bollywood twist!

📍Pacific Terrace

Breakfast

📍Pacific Terrace

9:30 am – 11:00 am
Breakout 1: AI Certification 

Unlock the power of AI with this hands-on certification workshop. Dive into foundational skills like prompt engineering, explore real-world applications across industries, and learn how to integrate AI-driven solutions into your workflow.

Register Here

📍Union Square (3rd floor)

10:00 am – 11:00 am
Breakout 2: From Tickets to Trust – The New Eltropy Support Experience

Explore the Eltropy Support Experience 2.0 — designed to help you move faster, resolve issues with confidence, and keep your systems running smoothly. Learn how to leverage the full power of our expert team and self-help tools to stay ahead with ease.

📍Laurel Hill (4th floor)

10:00 am – 11:00 am
Breakout 3: Texting Compliance

Unpack the evolving landscape of texting compliance: what’s changed, what’s coming, and what every CFI needs to know now. From consent requirements to opt-out protocols, get the actionable strategies and insider tips you need to stay compliant and ahead of the curve.

📍Cathedral Hill (4th Floor)