Fight Fraud with Identity Verification
Text + Video + Secure Document Collection
Frictionless Fraud Prevention
The Fraud Prevention Suite reduces fraud and imposter scams with advanced remote identity verification using One-Time Passcode (OTP) via Text, Video Verification, and Secure Document Collection.
ZERO
Fraud Rate
DO MORE WITH LESS
Eltropy Fraud Prevention Suite
Embrace a smarter, more efficient approach to fraud prevention and equip your team to secure interactions, maximize response efficiency, and reduce scams, while ensuring seamless experience.
One-Time Passcode via Text
300% faster verification versus out-of-wallet questionsEliminates number spoofing scams by sending unique, time-sensitive code via Text to the registered mobile device, which must be verified for two-factor authentication (2FA).
Video Verify
Zero Fraud, with speed & convenienceTransition to a video call from any channel with a single-click anytime you need visual verification. Record & store these videos for security, audit, and compliance.
Remote Video Check Deposit
79% of users rated mobile deposits as “critical” or “important”Securely enable check deposits via Video, regardless of the amount being deposited —anytime, anywhere — to provide quick, convenient, and easy transactions.
Text Campaigns
Educate proactively, alert Instantly in case of a fraud incidentEducate members and customers through 1:Many Text campaigns. Quickly manage fraud incidents by sending out fraud alerts & notifications via Texting to protect members in real-time.
Real-Time Photo ID Verification
Complete identity checks remotely within secondsEnable members and customers to simply click a picture of the front and back of their government-issued Photo ID and upload it for real-time verification against a national database.
Agents can seamlessly track their progress through the "View Progress" pop-up, which highlights essential steps such as SMS and ID verification, alongside a streamlined selfie check. Also risk checks are now presented after verification.
Knowledge-Based Authentication
Enhance security, with convenienceVerify a user's identity with KBA by asking questions only a legitimate user would know the answers to, such as personal or account-related information.
Native Document Collection Workflow
Seamless Experience - Upload files or take photos without leaving the conversationMembers and customers can upload files or take photos directly within the conversation—no need to switch pages or click external links.
Secure Document Collection
95% faster document collection via Text MessagingCollect and share sensitive documents quickly and securely via Text or Chat with embedded secure links and E-Sign integrations —anytime, anywhere.
PII Data Prevention
Enhanced Data Security and increase trust &safetyTo further protect member and customer data, we’ve introduced a new security feature that automatically blocks incoming messages containing personal information (e.g., names, phone numbers). Senders receive a notification prompting them to remove sensitive details before resending.
Blocked messages remain in the system for tracking, but all PII is hidden and cannot be retrieved, ensuring privacy and compliance while maintaining message analytics.
