The Digital Banking Multiplier
Built to Outpace Service Delays
No more silos. No more delays. Just action.
A Digital Banking Partner
CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CBX® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded in 1970, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 2.2 million members and $32 billion in credit union assets.
Powerful alone. Transformative together.
The Eltropy and CU*Answers (It’s Me 247 online and mobile banking), integration empowers you to lead your consumers with digital convenience, ensuring an engaging and winning experience across all channels. As your consumers log into the It’s Me 247 banking platform via web and mobile to view their accounts and perform transactions, you can provide Live Help to inbound requests.
One of the biggest reasons we chose Eltropy was their robust integrations. As we prepared for a core conversion, Eltropy was already ready to support us, which opened up countless possibilities to increase efficiency and improve member interactions across the entire organization.
One thing that surprised me was how smoothly it went. Usually with third-party vendors, you have hiccups. But since day one, it’s been fantastic. The integration has been seamless, and the system is so intuitive that staff training was minimal. That kind of turnaround was unheard of with our old process.
The way MeridianLink and Eltropy work together has been remarkable. When a member needs to submit or sign docs, our team sends a quick Text and often get a response within minutes, rather than days. The efficiency gains have been incredible.
