Security for Every Voice Conversation
Stop AI Fraud. Eliminate Friction. Build Trust.
An ID & Auth Partner
Illuma is the leading provider of Voice Security solutions for financial institutions and the only CUSO dedicated exclusively to protecting every voice interaction. Its flagship solution, IllumaSHIELD™, combines AI-powered voice biometrics, real-time fraud detection, adaptive multi-factor authentication (MFA) using TrustedNumber™, and Human + AI collaborative intelligence to secure every voice interaction across contact centers and self-service channels. By verifying account holder identities, detecting AI-driven voice threats and account takeover attempts, and applying additional security only when risk is elevated, Illuma helps financial institutions strengthen fraud protection while delivering faster, more seamless experiences for account holders. IllumaSHIELD™ has been recognized with multiple Best in Show awards, including Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates Shark Tank.
IllumaSHIELD™ Voice Security
IllumaSHIELD™ Voice Security seamlessly integrates with the Eltropy platform to secure every conversation in real time, protecting contact centers, agents, and account holders while eliminating friction. Rather than relying on a single authentication method, IllumaSHIELD™ uses a layered Voice Security approach that combines passive voice biometrics, AI-powered fraud detection, and Human + AI collaborative intelligence to continuously assess risk and apply the appropriate level of security.
The platform helps financial institutions defend against account takeover, voice spoofing, AI-generated deepfakes, and social engineering while reducing average handle time, improving agent confidence, and eliminating unnecessary friction for trusted account holders. Trusted account holders move quickly through authentication, while additional verification is introduced only when elevated risk is detected. The result is stronger fraud protection, faster interactions, lower operating costs, and rapid deployment measured in days.
One of the biggest reasons we chose Eltropy was their robust integrations. As we prepared for a core conversion, Eltropy was already ready to support us, which opened up countless possibilities to increase efficiency and improve member interactions across the entire organization.
One thing that surprised me was how smoothly it went. Usually with third-party vendors, you have hiccups. But since day one, it’s been fantastic. The integration has been seamless, and the system is so intuitive that staff training was minimal. That kind of turnaround was unheard of with our old process.
The way MeridianLink and Eltropy work together has been remarkable. When a member needs to submit or sign docs, our team sends a quick Text and often get a response within minutes, rather than days. The efficiency gains have been incredible.
