The Digital Banking Multiplier
Built to Outpace Service Delays
No more silos. No more delays. Just action.
A Digital Banking Integration
Available through the Q2 Innovation Studio
Q2 is a leading provider of digital transformation solutions for financial services, serving banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Q2 enables its financial institution and fintech customers to provide comprehensive, data-driven digital engagement solutions for consumers, small businesses and corporate clients. Headquartered in Austin, Texas, Q2 has offices worldwide and is publicly traded on the NYSE and NYSE Texas under the stock symbol QTWO.
Meet Consumers Where They Are
Integrated with the Q2 Digital Banking Platform through Q2 Innovation Studio, Eltropy helps you deliver seamless consumer service across preferred communication channels, such as text, chat, or video. As consumers log into the Q2 Digital Banking platform via web or mobile to manage their accounts, pre-authenticated consumers can connect instantly with real agents for assistance.
Pre-integrated. Faster to deploy.
Because Eltropy is pre-integrated with the Q2 Digital Banking Platform, your institution can go live faster and with less development lift. There’s no custom build to manage, the integration is already in place, so your team can focus on serving members instead of standing up infrastructure.
One of the biggest reasons we chose Eltropy was their robust integrations. As we prepared for a core conversion, Eltropy was already ready to support us, which opened up countless possibilities to increase efficiency and improve member interactions across the entire organization.
One thing that surprised me was how smoothly it went. Usually with third-party vendors, you have hiccups. But since day one, it’s been fantastic. The integration has been seamless, and the system is so intuitive that staff training was minimal. That kind of turnaround was unheard of with our old process.
The way MeridianLink and Eltropy work together has been remarkable. When a member needs to submit or sign docs, our team sends a quick Text and often get a response within minutes, rather than days. The efficiency gains have been incredible.
