Join Utkarsh Shankar, Product Manager at Eltropy, and Allison Warner, Senior Customer Success Manager at Eltropy, as they walk you through the Eltropy Desktop App. Discover how it works, how it stacks up against browser-based access, and why it’s the right move for teams looking to improve performance without adding complexity.
- Contact Center, Desktop App, Digital Banking, Integrations, Performance, Productivity, Smart Service
Key Highlights
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Highlight 1
Introduction
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Highlight 2
Why Eltropy Desktop App
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Desktop app vs browser
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Highlight 4
Know before you use
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3-step download
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Highlight 6
Demo
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FAQs
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Q 1
Is there a plan for the mobile app?
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Q 2
Can we customize the notification sound?
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Q 3
Does each user have to download the app, or can we use the Windows group policy?
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Q 4
Will the app remember the domain or require a login each time?
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Q 5
Do settings and permissions carry over, or need to be rebuilt?
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Q 6
Will there be a UAT app, and will it push to production?
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Q 7
Will the desktop app be mandatory for all Eltropy users?
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Q 8
Is there any functionality lost when using the desktop app?
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Q 9
Would the app help with the integration communication issues?
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Q 10
Does the user need admin rights to install the application?
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Q 11
Do you have an .msi file to install the app via a software distribution tool?
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Q 12
Will the app interfere with the mic/speakers during Teams or Zoom calls?
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Q 13
Will we get test versions before updates go live?
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Q 14
How far in advance would the notification be sent about an upcoming update?
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Q 15
Will the app allow for quick switching between Symitar and Eltropy?
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Q 16
Can the app work with multiple environments, and is there an option to change the domain later?
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Q 17
Do the system requirements show what is installed locally and where on the workstation?
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Q 18
Will notifications show if the app is minimized?
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Q 19
What's the general timeframe for a monthly app update?
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Q 20
If the desktop app is down, can we still use the browser?
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Q 21
If it’s separate from the browser, why does support still ask to clear the browser cache?
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Q 22
Can you turn off the notifications pop-up?
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Q 23
Is there a way to allow only the IT team or certain users to receive notifications?
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Q 24
Is the sound customizable to get a test per notification type?
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Q 25
Is the app mandatory, or can we keep using the URL?
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Q 26
Is there a cost involved in moving to the desktop app?
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Q 27
Why should we use the app over the browser?
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Q 28
Does the app enable screen recording?
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Q 29
Will this work with the Eltropy Text, or will we need to have the Unified platform?
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Q 30
Are there any new reports or logs available on the desktop version?
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Q 31
Will AI Assistant work the same as in the browser?
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Q 32
If we are launching Eltropy from our core, will this still open the desktop app?
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Q 33
Will updates download on app launch, or can they install when the app is closed?
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Q 34
Are there any additional URLs that need to be whitelisted?
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Q 35
Will it automatically download updates?
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Q 36
Will it update the user status when the screen is locked?
