Eltropy Leadership Summit 2024: “Safe AI” in Community Banking

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Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced that its upcoming 2024 Leadership Summit will feature a special focus on “Safe AI” in the financial sector. 

The third annual Eltropy Leadership Summit, scheduled for August 26-28, 2024, at the picturesque Sundance Mountain Resort in Utah, will bring together thought leaders, industry experts, and financial professionals across the industry to explore the responsible and ethical implementation of AI technologies in credit unions and community banks.

As artificial intelligence continues to reshape the financial services landscape, Eltropy recognizes the critical need for a more balanced approach that harnesses AI’s potential while prioritizing security, compliance, and member trust. The summit will delve into Eltropy’s pioneering “Safe AI” framework designed to guide community financial institutions through the complexities of AI adoption.

“The financial industry stands at a crossroads where AI promises incredible efficiency gains but also raises important questions about safety and ethics,” said Ashish Garg, Co-founder and CEO of Eltropy. “Our Leadership Summit will tackle these challenges head-on, offering practical insights on how credit unions and community banks can leverage AI responsibly to enhance member services without compromising trust or regulatory compliance.”

Key topics to be covered at the summit include:

  • Implementing AI guardrails for regulatory compliance
  • Balancing automation with the human touch in member services
  • Enhancing fraud detection and prevention through AI
  • Ensuring data privacy and security in AI-driven systems
  • Strategies for ethical AI development and deployment

This year’s Eltropy Leadership Summit will feature a dynamic lineup of speakers, including:

  • Kent Lugrand, President and CEO, InTouch Credit Union
  • Mike Schenk, Deputy Chief Advocacy Officer for Policy Analysis and Chief Economist, America’s Credit Unions
  • Mike McWethy, Executive Vice President, Texans Credit Union
  • Joseph Zito, Principal and Shareholder, Doeren Mayhew
  • Rodney Hood, former Chairman, National Credit Union Administration Board
  • Herb White, Principal and CEO, Sharonview Federal Credit Union
  • Jay Curtis, CEO, First Credit Union
  • Eryka Ragsdale, VP of Member Services, Credit Union of Texas
  • Chris Howard, Senior Vice President, Callahan & Associates
  • Amanda Crocker, COO, SWIVEL
  • Ravi Sandepudi, CEO, Effectiv
  • Karen Kourndourakis, SVP, Member Experience Officer, Suncoast Credit Union
  • Brad Shafton, EVP, IT & Digital, Magnifi Financial
  • Sachin Kundra, EVP, Chief Information Officer, Chevron Federal Credit Union
  • Sierra Sorensen, VP of Branch Technology and Innovation and Retail Development, America First Credit Union

The event will include a keynote address on “The Future of Safe AI in Community Banking” by Eltropy Head of AI Products Saahil Kamath. Additionally, discussions other customers will provide attendees with practical knowledge and skills for implementing Eltropy’s Safe AI framework within their institutions.

“We’re not just showcasing technology; we’re building a dialogue about responsible AI use in finance,” said Kamath. “Attendees will leave with a clear understanding of how to navigate the AI landscape safely and effectively, tailored specifically to the unique needs of credit unions and community banks.”

The Eltropy Leadership Summit has become a cornerstone event for forward-thinking CFI professionals. Deliberately kept intimate to encourage meaningful connections and in-depth discussions, this exclusive gathering brings together select industry leaders from across the country.

“This year’s focus on Safe AI couldn’t be more timely,” added Ashish Garg. “As we’ve rolled out our AI suite, we’ve seen firsthand both the excitement and the apprehension surrounding these technologies. Our goal is to equip attendees with the knowledge and tools they need to confidently lead their institutions into the AI era, always keeping member interests at the forefront.”

Eltropy extends its gratitude to the event sponsors: Effectiv, SWIVEL, and Datava, whose support has been instrumental in making this summit possible.

To learn more about the event, please visit 2024 Eltropy Leadership Summit

About Eltropy

Eltropy is the leading AI-powered unified conversation platform trusted by 600+ credit unions and community banks to connect with and service their members and customers. For more information, please visit www.eltropy.com

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Powering Your Workforce
Internal AI Assistants & Intelligence

Web to Wow
Designing Member-Facing AI Agents

Powering Your Workforce
Internal AI Assistants & Intelligence

📅 Date: April 25, 2025
Time: 10:00 AM – 11:00 AM 

Take your AI skills to the next level by turning the focus inward. Discover how internal AI assistants can empower your teams with real-time answers, content generation, and knowledge support. 

Why You Can’t Miss This Session?

Firsthand look at how Eltropy’s AI Intelligence tools can automate quality assurance and provide compliance-ready evaluations across all member interactions.

TL;DR: Build AI Assistants for employees and AI-based QA tools for supervisors and management.

Session Breakdown:

    • Optimizing Internal AI Strategy Tools, Use cases, and Eltropy’s roadmap for credit unions – Saahil Kamath
    • Hands-On: Configure Your Internal AI Toolkit – Dheeraj Anikar & Anay Deshpande
    • Safe & Smart: Pitfalls to Avoid: Guardrails and governance for internal AI use Rahul B Prakash
    • Q&A + Certification Wrap-Up!

Takeaways:

✅ AI Certification (yes, a real certificate!)
🎥 Training Video Access
📘 Safe AI eBook
🎁 Exclusive AI Offers (yup, still a surprise!)

Web to Wow
Designing Member-Facing AI Agents

📅 Date: April 22, 2025
Time: 4:00 PM – 5:00 PM 

Begin your AI journey by exploring how Generative AI can transform member engagement. Learn how to build smart, self-updating external AI agents that can ingest your website content and respond to member inquiries across channels like Online Banking and Telephony. 

Why You Can’t Miss This Session?

You’ll get hands-on with Agentic AI, Retrieval-Augmented Generation (RAG), and prompt engineering—then bring it to life in our interactive BYOB (Build Your Own Bot… with a twist!) session.

TL;DR: Build AI Agents for Website, Online Banking, and Telephony.

Session Breakdown:

  • The AI Landscape Today: What is Generative AI, LLMs, Agentic AI, and RAG?
    Saahil Kamath
  • Hands-On: Build Your Member-Facing Bot
    Dheeraj Anikar & Anay Deshpande
  • Responsible AI in Action: Avoiding pitfalls, hallucinations, and unsafe practices
    Rahul B Prakash
  • Q&A + What’s Next? 

Takeaways:

✅ AI Certification (yes, a real certificate!)
🎥 Training Video Access
📘 Safe AI eBook
🎁 Exclusive AI Offers (psst… it’s a surprise!)

Giants Game – Giants vs. Brewers at Oracle Park

Sunset Cruise on the Bay – A Breathtaking Evening on the Water

Secret Food Tour – San Francisco’s Hidden Culinary Gems

Skyline Soirée: Emerge 2025 Opening Night at Cavaña"

Giants Game – Giants vs. Brewers at Oracle Park

📅 Date: April 23, 2025
Time: 6:45 PM – 10:00 PM 
📍 Location: Oracle Park, 24 Willie Mays Plaza, San Francisco, CA 94107

Baseball, Bay views, and ballpark bites – what more could you ask for? Experience San Francisco sports culture at its finest as the Giants take on the Milwaukee Brewers in one of MLB’s most iconic stadiums.

Why You Can’t Miss This:

⚾ Premium group seating with the best views
🌭 Classic stadium eats – garlic fries, anyone?
🎉 Unforgettable game-day energy with fellow attendees

Grab a drink, cheer for the home team, and make unforgettable memories under the stadium lights!

Bollywood Rodeo: Where East Meets West

📅 Date: April 24, 2025
Time: 6:00 PM Onwards
📍 Location: Pacific Terrace, InterContinental San Francisco Rooftop

🔥 It’s time for the ultimate Bollywood Cowboy Bash! 🤠✨

  • Stroll through the streets of an Indian bazaar, shop handcrafted gifts, get a stunning henna tattoo, snap Insta-worthy pics at our immersive photo booth, and much more.
  • Savor bold Indian spices fused with Western comfort food, paired with signature Bollywood & cowboy-inspired cocktails.
  • Groove to a high-energy Bollywood performance, a celebrity DJ spinning the hottest Bollywood, EDM & country beats, and a dance floor that won’t stop until you drop!
  • Arrive early for an exclusive speed networking session before the festivities take over! 

Don’t Miss The Grand Finale Of Emerge 2025!

Bringing a spouse or guest? – Sign them up here!

Skyline Soirée: Emerge 2025 Opening Night at Cavaña

📅 Date: April 22, 2025
Time: 6:00 PM – 9:00 PM 
📍 Location: Cavaña Rooftop, 100 Channel Street 17th Floor, San Francisco

Kick off Emerge 2025 in style!

Join us for an unforgettable Opening Night Reception at Cavaña Rooftop – one of San Francisco’s most breathtaking venues. Enjoy panoramic views of the Bay, handcrafted cocktails, and an electric atmosphere as you connect with industry leaders, innovators, and fellow attendees before the conference begins.

Why You Can’t Miss This Event:

Spectacular rooftop views of the SF skyline & Bay Bridge
🍹 Crafted cocktails & gourmet bites to elevate your evening
🎶 Music & networking in an upscale, relaxed setting
🤝 Exclusive access to top industry professionals & thought leaders

Co-sponsored by Origence, this evening promises the perfect blend of inspiration, connection, and celebration — setting the stage for an incredible conference ahead.

Register Now and get ready for an evening of innovation, conversation, and stunning views!

Sunset Cruise on the Bay – A Breathtaking Evening on the Water

📅 Date: April 23, 2025
Time: 6:00 PM – 8:30 PM 
📍 Departure:  43 1/2 , Fisherman’s Wharf, San Francisco, CA 94133

Set sail on a private yacht and experience San Francisco’s skyline like never before. This exclusive Sunset Cruise on the Bay offers a front-row seat to the city’s most breathtaking sights, complete with craft cocktails and great company.

What Awaits You:

🌉 Breathtaking views of the Golden Gate Bridge, Alcatraz, and SF skyline


Feel the ocean breeze, sip on a crafted cocktail, and raise a toast to new connections as you experience San Francisco at its most magical.

Secret Food Tour – San Francisco’s Hidden Culinary Gems

📅 Date: April 23, 2025
Time: Group 1 5:30 PM & Group 2 6:00 PM 
📍 Location: 1268 Valencia Street, Group 1 no later than 5:20 PM, Group 2 no later than 5:50 PM

Indulge in an exclusive Secret Food Tour through San Francisco’s best-kept culinary secrets. From legendary sourdough bread to underground speakeasies and authentic dim sum, this tour will introduce you to flavors that define the city.

✔ Taste your way through historic neighborhoods
✔ Discover family-owned eateries and hidden food spots
✔ Sip on local wines & craft cocktails

Get ready to eat like a local while networking with fellow attendees in an unforgettable, immersive setting.

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