We take Security Seriously
Infrastructure Security
We use Amazon Web Services for our infrastructure. We also make full use of the security products embedded within the AWS ecosystem, including KMS, GuardDuty, and Inspector.
Data Security
We encrypt data at rest and in transit for all of our customers while using the tools like Amazon Web Service’s Key Management System (KMS) to manage encryption keys in line with industry best practices.
Application Security
We regularly engage some of the industry’s best application security experts for third-party penetration tests on infrastructure and applications.
Subprocessor
Eltropy and Lexop Platform
AWS
Cloud Service Provider
MongoDB
Database
Bandwidth
Communication Platform as a Service (CPaaS) provider.
Mandrill
email infrastructure service.
Twilio
CPaaS provider
Pinecone
Artificial Intelligence Database (hosted in AWS)
Docuseal
E-signature tool
Janusea
Fintech Middleware and API Gateway
Jaguar
Financial Data & Check Processing
Salesforce
Salesforce
Nuvei
Payments processor
GCP
Cloud Service Provider
Cloudflare
CDN
VoiceFlow
Conversational AI
Plaid
ID verification
Work OS
SSO verification
Effective Date: 01-APR-2026
Submitting a Data Privacy Request to Eltropy
This page explains how to exercise your privacy rights, including the right to access, correct, delete, or restrict your personal data. It applies to you if you are: (a) an Eltropy customer; or (b) a visitor to Eltropy’s website. If you are a 1) former or current employee or an Eltropy customer or 2) a member or customer of an Eltropy customer, that customer generally holds the direct relationship with you and is the appropriate party to respond to your request.
How to Contact Us
- You may submit a privacy request through Customer Support Portal or through mailing to legal@eltropy.com
What Happens Next
Once we receive your request, here is what you can expect:
- We will acknowledge your request within a reasonable timeframe in accordance with applicable law.
- We will verify your identity to ensure your request is handled securely.
- We will process and respond to your request within the timeframe required by applicable privacy regulations.
- If we are unable to complete your request, we will explain why and let you know what steps you can take.
Types of Requests We Handle
You may submit a request to:
- Access the personal data Eltropy holds about you.
- Correct inaccurate or incomplete personal data.
- Delete your personal data, where permitted by law.
- Restrict how your personal data is processed.
- Receive a copy of your personal data in a portable format.
- Object to certain types of processing.
Identity Verification
To protect your privacy, we must verify your identity before processing any requestYou may be asked to log into your Eltropy customer account or provide sufficient information for us to confirm who you are. If you are submitting via the customer portal, your login session serves as verification.
If you are a member or customer, or a former or current employee, of an Eltropy customer, that customer typically holds the direct relationship needed to verify your identity and respond to your request. We recommend contacting them directly. Where appropriate, Eltropy will coordinate with the relevant customer to help address your request.
Questions
For any questions about this policy or to submit a Data Privacy Request, contact legal@eltropy.com
