Eltropy undergoes annual SOC 2 Type 2 audits that ensure our practices and procedures comply with the strongest standards in the industry.
Infrastructure Security
We use Amazon Web Services for our infrastructure. We also make full use of the security products embedded within the AWS ecosystem, including KMS, GuardDuty, and Inspector.
Data Security
We encrypt data at rest and in transit for all of our customers while using the tools like Amazon Web Service’s Key Management System (KMS) to manage encryption keys in line with industry best practices.
Application Security
We regularly engage some of the industry’s best application security experts for third-party penetration tests on infrastructure and applications.
Subprocessor
Eltropy and Lexop Platform
AWS
Cloud Service Provider
MongoDB
Database
Bandwidth
Communication Platform as a Service (CPaaS) provider.
Mandrill
email infrastructure service.
Twilio
CPaaS provider
Pinecone
Artificial Intelligence Database (hosted in AWS)
Docuseal
E-signature tool
Janusea
Fintech Middleware and API Gateway
Jaguar
Financial Data & Check Processing
Salesforce
Salesforce
Nuvei
Payments processor
GCP
Cloud Service Provider
DataDog
Infrastructure monitoring service.
Cloudflare
CDN
VoiceFlow
Conversational AI
Plaid
ID verification
Work OS
SSO verification
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Enhanced PDF Viewing and Smarter Dictation in AI Assistants
October 2025
AI Assistants now offer a better user experience with scrollable PDF viewing (no more page-by-page clicking), expanded AI notes that display in one screen, language translation labels showing the original language at a glance, and smarter dictation that appends input instead of replacing existing text.
These updates make daily workflows smoother, more intuitive, and more efficient for staff relying on AI-powered support.