The Daily Reality for Credit Union Collections Teams in 2026
These aren’t hypothetical challenges. They’re what’s keeping your collectors from hitting their numbers, and your members from getting the help they need.
Nobody Answers
the Phone
Your Team Is Drowning in Manual Work
Delinquencies Keep
Climbing
Members Want to Pay, Just Not This Way
Many delinquent members aren’t unwilling. They’re waiting for a convenient, judgment-free way to handle it. Collections 2.0 makes that self-serve path available 24/7, without putting it all on your collectors.
Why Attend?
In this live session, you'll learn,
Why phone-first collections are broken and the data that proves members prefer digital-first resolution paths.
The anatomy of a collections text that converts: message timing, tone, payment link placement, and what actually drives a click.
How Collections 2.0 combines Text, Payments, and automated Journeys to move members from first outreach to payment confirmation with less manual effort.
How AI Voice Agents handle routine collection conversations, so your human collectors can focus on the complex, high-empathy interactions that actually need them.
How to stay TCPA and FDCPA compliant at scale with built-in controls that protect you as volume grows.
Real credit union results: recovery rate improvements, collector productivity gains, and member satisfaction outcomes.
Agenda
Collections 2.0 in Action
See how AI-driven text outreach, embedded payment links, and automated collection journeys work together to speed up recovery and drive higher repayment rates, all while helping your team work more efficiently.
Agentic AI Voice — The New Front Line
Meet Eltropy’s AI Voice Agents: purpose-built to handle routine collection conversations, so your human collectors can focus on the complex, high-empathy interactions that actually need them.
SafeAI: Deploying AI You Can Stand Behind
Understand how Eltropy’s SafeAI framework keeps every AI action logged, auditable, and compliant by design, so your team always knows what the AI did, why it did it, and what data it used. Because confidence in your AI is just as important as the results it delivers.
Real Results: Behind the Numbers
Hear how credit unions are using Collections 2.0 to connect with members faster and the measurable impact on their recovery strategies and outcomes.
Live Q&A: Ask the Experts
Get answers to your most pressing questions from the team leading the collections revolution.
Michael Pupil
Account Executive, Eltropy
With 20+ years in fintech and a career built at the intersection of collections, technology, and member experience, Michael is one of the most recognized voices in credit union collections. He previously served as VP of Eltropy’s Collections Business Unit and VP of Sales at Lexop before its acquisition by Eltropy. A frequent speaker at CCUCC, NWCUCA, UCC, and CUCP, Michael brings both the data and the real-world perspective to make every session practical, not theoretical.
