Why Attend?
Why Agentic AI, Why Now.
The shift from conversations to completed tasks, and what it unlocks for member experience and operational efficiency. Learn how front-office AI agents and back-office sub-agents work together across your existing core, LOS, and collections stack.
Skip-a-Pay, Fully Automated.
See how an AI sub-agent executes skip-a-pay, deferments, and due date changes end-to-end. Member calls, request is processed, core is updated. Staff never touch it.
Stop Charge-Offs Before They Start.
The right offer, delivered fast, keeps loans current. We'll show you what proactive Agentic AI outreach looks like in a live demo.
Your Digital Banking Is Automated. Your Phones Aren't.
Even if you have skip-a-pay in online banking. Members still call. We'll show you what's happening in that gap and how to close it.
Your Brand. Your Rules. Your AI.
Deploy AI under your brand, your voice, and your eligibility logic. Approvals, denials, extensions — all enforced in real time by AI. Most credit unions are paying staff to process both but only collect a fee on approvals. With Eltropy x Constant, neither touches a human.
Agenda
1
Why Manual Skip-a-Pay Is a Portfolio Risk
The hidden cost of slow, inconsistent payment skip programs and what it’s doing to your roll rates.
2
Eltropy + Constant.ai
Live Demonstration from outbound call to approved deferment to core write-back. No staff. No lag. We’ll show the full flow live, including how SafeAI keeps every step compliant and auditable.
3
Your Questions, Answered
Implementation timeline, core compatibility, compliance, member opt-out — nothing is off limits.
Meet Our Expert Speakers
Michael Pupil
Enterprise Sales, Eltropy
Michael Pupil is in Enterprise Sales at Eltropy, the leading digital conversations platform for credit unions and community banks. Prior to this, he was VP of Collections BU. Guided by the belief that “Only a life lived in the service of others is worth living,” Michael has spent nearly two decades serving the industry, strengthening organizations, and empowering teams to excel. Passionate about the art and science of sales, he is dedicated to driving growth, inspiring purpose, and fostering the success of those he leads and supports.
Kent Lugrand
President/CEO, InTouch CU
Kent Lugrand is a seasoned credit union veteran of more than 40 years, currently serving as President and CEO at InTouch Credit Union in Plano, Texas. He led the charge on the launch of significant new products, five strategic mergers, multiple system conversions, and the transition to a focus on digital delivery. He has also served in leadership roles at a variety of other credit unions, including Addition Financial Credit Union and Inova FCU.
Catherine York Powers
Founder and CEO, Constant AI
Catherine is bringing agentic AI to credit union loan servicing. Constant’s flagship product, Nia, executes skip-a-pay, deferments, and due date changes and more end-to-end, from member conversation to core banking write-back, without human involvement. Catherine is a former lending and M&A executive in the solar energy sector.
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