Webinar for Credit Unions and Community Banks

Modernizing Authentication: InTouch CU's Leap to Agentic Trust with Eltropy x IDgo

Your members already proved who they are, so why are you still quizzing them on every call?

Join us as we unveil how InTouch Credit Union replaced slow, knowledge-based questions with device-based authentication, building persistent trust across live and AI channels and giving their team time back to focus on what matters most.

It’s not just faster verification. It’s the trust foundation your AI strategy has been waiting for.

Tuesday, October 20, 2026 | 9:00 AM PST / 12:00 PM EST

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Agenda

Beyond the Security Question: A Faster Path to Member Trust

Take a look at InTouch’s authentication experience before the shift, and see how they moved from slow verification to fast, secure device-based authentication that confirms identity in seconds.

The Launchpad for Intelligent, Agentic Service

Explore why certainty in member identity is essential to scaling AI voice and automated interactions, and how it helped InTouch double AI Voice performance.

Reimagining the Contact Center: More Time for the Moments That Matter

Uncover the practical methods to return hundreds of capacity hours to live representatives each month.

What’s Ahead + Live Q&A

Bring your toughest questions on member authentication, AI readiness, contact center efficiency, and the future of trusted service.

The Eltropy x IDgo Impact

Growth In Authentication Volume In Just 10 Months

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Interactions Authenticated, Growing from Just 2% to 24%

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Successful Authentication Through Eltropy AI Voice Agent

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Employee Capacity Freed Every Month Across 10,000 Calls

Meet Our Expert Speakers

Rocky Scales

Chief Executive Officer

Kristen Schmieg

SVP & Chief Digital Officer

Abhishek Tiwari

Chief Product Officer

Modernizing Authentication: InTouch CU's Leap to Agentic Trust with Eltropy x IDgo