- AI
- --> AI Agents
Deliver Timely, Accurate, and Helpful Support Anytime, Anywhere with AI
Your key to a superior member experience and operational efficiency in the digital age.
Experience The AI Agents Impact
Digital Contact Center
Containment
Containment
10
%
Around-the-Clock
Assistance
Assistance
8
/7
Time Freed Increased
Agent Efficiency
Agent Efficiency
20
%
All The AI Digital Agent Support
You & Your Members Will Ever Need
You & Your Members Will Ever Need
Guided Website Navigation
Allow members to find information and complete tasks on your digital platforms quickly with AI.
Member Enquiry Interpretation
Accurately interprets member requests using advanced Natural Language Understanding (NLU).
Instant & Accurate Response
Leverages a robust GenAI knowledge response system to provide instant and accurate answers to member queries.
Multi-Language Support
Make your services accessible to diverse member demographics, ensuring clear and effective communication in their preferred language.
Robust Knowledge Management
Intelligently organizes and retrieves information, ensuring members have access to the most relevant and up-to-date content.
AI Transfers To Human
Seamlessly transfers conversation from AI to human agents across any channel, ensuring that members can easily escalate their inquiries when needed.
Use Existing Systems Integration
Easily integrates into your existing online banking platforms and mobile apps, enhancing functionality and providing a unified member experience.
Customizable Call-To-Action (CTA)
Amidst AI-based responses, configure customizable CTAs based on your preference and need.
AI Guardrails for Safety
Avoid biases and inappropriate information to provide accurate responses and carefully handle sensitive conversations.
AI Digital & Voice Agents for Member Satisfaction
24/7 Support Availabililty
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Provide round-the-clock service, allowing members to access support,
perform transactions, and get assistance anytime, anywhere, improving convenience and satisfaction.
Enhanced Self-Service
- Offer intuitive website navigation and advanced AI interactions, enabling members to easily find information and complete tasks independently.
-
Facilitate automated, secure, and efficient transactions without needing to
wait for a human agent. - Provide accurate and context-aware information with advanced Natural Language Understanding (NLU) and GenAI Knowledge Response.
Humanized Interactions
- Natural and personal voice interactions with advanced Natural Language Understanding (NLU) and human-like voices.
- Cater to diverse member demographics and ensure clear and effective communication in their preferred language.
Easy Human Escalation
- Let members easily switch to human agents across any channel with context, ensuring their inquiries are addressed comprehensively without needing to repeat information.
Our journey towards digital transformation led us to Eltropy’s AI solutions, and we’re starting to see remarkable results. What sets Eltropy apart is not just their technology but also their dedication to understanding the credit union industry and their commitment to community financial institutions like ours. They continue to evolve, and that’s why we consider them a long-term partner, including for AI.
Brad ShaftonSenior Vice President, IT and Digital 
AI Digital & Voice Agents for Contact Center Efficiency
Boost Operational Efficiency
- Use Intelligent Process Automation (IPA) and AI-driven assistance to handle routine tasks and inquiries, reduce the burden on staff and free up agents to focus on more complex and valuable interactions.
Improve Member Satisfaction
- Provide instant, accurate, and context-aware information with advanced Natural Language Understanding (NLU) and GenAI Knowledge Response.
- Empower members with self-service capabilities such as intuitive website navigation and advanced AI interactions, enabling members to easily find information and complete tasks independently.
- Get detailed insights into member experiences to identify areas for improvement, ensure high levels of member satisfaction, and ensure compliance with regulatory standards.
Maintain Service Continuity
- Transfer to human agents with context, ensuring continuity in service and reducing the need for members to repeat information.
Scale & Evolve As Needed
- Seamlessly integrate with your existing online banking platforms, apps, and voice ACD systems to provide a unified interface for agents to manage member interactions effectively and meet the evolving needs of your institution.
All The AI Voice Agent Support
You & Your Members Will Ever Need
You & Your Members Will Ever Need
Uninterrupted Service
Ensures members can access support and perform transactions at any time. .
Multi-Language Support
Make your services accessible to diverse member demographics, ensuring clear and effective communication in their preferred language.
More than an IVR
Accurately interprets member requests, delivering precise and relevant responses beyond traditional IVR capabilities using advanced Natural Language Understanding (NLU).
Humanized Voices
Choose from cutting-edge text-to-speech synthesis engines with various voices to personalize your agents just how you like to hear them.
Voice Management & Analytics
Gain valuable insights into member interactions to continuously improve service quality and better understand and meet member needs.
Integrated With Your Core
Ensure quick and efficient service by facilitating seamless automated transactions integrated directly into your core systems in a secure and authenticated fashion.
Transfer to Voice
Smooth SIP transfers to your existing Voice ACD systems with context transfers and a seamless handoff & continuity in service when transferring from AI to human agent.
Transfer To Eltropy Voice+
Enjoy enhanced performance, superior call management, and a seamless handoff & continuity in service when transferring from AI to human agent.
Managed Service
Get enhanced support with knowledge scraping to quickly gather and deliver relevant information, ensuring faster and more accurate response execution.
