Bring branch-level trust to your digital channels with Video, Knowledge-Based Authentication (KBA), and ID Verification all without adding unnecessary friction.
Video Verify Designed for Enterprise
Video Verify
- Don’t fall prey to phishing. Video Verify combines Video, KBA, and ID Verification to provide a fool-proof way to prevent fraud during high-value transactions like loans and wire transfers. With no downloads needed, getting started with high quality videos is breeze.
ID Verification
- Authenticate government-issued IDs online with 50+ forensic tests in seconds. Make quick, evidence-based decisions and stay compliant.
- Patented image capture automatically crops, prevents glare, and detects document type and region.
- Machine learning models reveal if a document has been tampered with or forged.
Dynamic Knowledge-Based Authentication (KBA)
- Verify identities, strengthen security and deter fraudsters with Knowledge-Based Authentication (KBA) questions, generated in real-time from a wealth of non-credit data sources.
- Deliver highly relevant security questions based on non-intrusive demographic data that customers are more comfortable with, so they can more easily recall the correct answers.
- Use a wide range of real-time data to generate multiple-choice questions that are different each time, making them more secure and less vulnerable to social engineering fraud attacks.
We see our customers over video and capture driverʼs license, mitigating impersonations that would have occurred via phone.
Alex MasseSenior VP and Director of Operations 
We verify non-branch wires over Video Banking, our number of incidents of fraudsters impersonating has decreased to zero.
Ron WinterChief Technology Officer 
When we need a deeper verification, we move the conversation over to video. Itʼs a good customer experience & reduce potential fraud.
Alex MasseSenior VP and Director of Operations
Eltropy offers a safe and user-friendly banking experience by requiring our members to show their faces during interactions.
Kim PrestonDirector of Member Experience
Previous
Next
All the Tools You Need in One Place
Integrated with Text and Appointment Management Solution
- Easily schedule a Video Verify meeting from Eltropy Appointment Management or a simple text.
Mobile Verify
- Verify members on the move by sending the link via Text and using Video Verify on any mobile device.
Store Recordings
- Record Video Verify meetings and store for compliance, audit and security reasons.
Joint Account Holders Verification
- In the same meeting, invite joint account holders and verify all the parties needed before completing the account opening or a transaction.
Experience The Unified Impact
Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
Integrated Tech Stack
Connect with an extensive network of leading technology vendors catering to community financial institutions such as Core systems, CRM, LOS, AOS, Collections, and other essential providers.
