Eltropy AI Voice
Turn Every Call Into
a Meaningful Moment
Purpose-built AI Voice for Credit Unions & Community Banks, that transforms outdated phone systems into intelligent, autonomous voice agents that understand, act, and escalate – all in one unified experience.Â
AI Voice that feels Authentically Helpful!
With deep core integrations, multilingual capabilities, and human-like empathy, Eltropy AI Voice personalizes every interaction while ensuring trust, compliance, and transparency. The result: faster resolutions, reduced operating costs, and a contact center that scales with your growth.
Eltropy’s transparency, exceptional organization, and responsiveness have kept the project moving forward, with issues addressed swiftly and potential problems resolved before they arise. The team has consistently delivered strong results with a clear focus on quality and success.Â
The product is already outperforming the previous version thanks to the team’s efforts in developing prompts and personality traits that create a more conversational and engaging experience.
Kristen Schmieg
SVP Chief Digital Officer, InTouch Credit Union
Stop Attrition from Poor Phone Experiences
Prevent consumer frustration with instant 24/7 access to account information.
Eliminate phone trees and hold times that drive members to competitors.
Personalize every interaction with contextual, human-like conversations.
Ensure seamless handoffs to human agents without repeating information.
Retain younger demographics through modern communication experiences.
Deliver Enterprise-Grade AI Voice Interactions
Level the playing field with enterprise-class AI technology without enterprise complexity.
Differentiate your credit union and community bank as the innovative choice in your market.
Attract tech-savvy consumers who expect sophisticated AI digital experiences.
Position as a forward-thinking alternative to mega-banks and fintech disruptors.
Built For The Future
Eltropy AI Voice
Eltropy AI Voice is designed for speed, scale, personalization, and regulatory alignment that delivers powerful outcomes for you, today and tomorrow.
Faster Time-to-Value
Deployed in hours, not weeks, with 60% of workflows ready out-of-the-box.
Self-Improving Quality
AI evaluates and shows you how to improve your AI Voice Agents (quality scoring).
Deep Core Integrations
Secure, real-time data access across multiple core banking systems.
Cross-Channel Connectivity
Embedded into Eltropy’s Unified Conversations Platform for cross-channel continuity.
Future-Proof Architecture
Continually expanding workflow library, core support, authentication, and more.
SAFE AI Guardrails
Upholds the highest standards of ethics, compliance, and data protection.
Optimize Cost-To-Serve As You Scale
Automate high-volume, routine calls such as balance checks, transfers, and loan payments.
Maintain service continuity during outages, staffing gaps, or emergencies.
Scale service hours to 24/7 to deliver always-on consumer service.
Reduce operational training expenses on routine query handling.
Accelerate resolution times for common financial tasks (transfers, payments, and more).
Transform Staff into Revenue Generators
Increase staff productivity by removing repetitive queries and tasks that drive burnout.
Free up human talent for complex problem-solving and consumer advisory services.
Redirect experienced agents to loan origination and cross-selling opportunities.
Accelerate agent speed-to-resolution and improve FCR with context-aware escalations from AI.
Ease pressure on agents as AI deflects routine inquiries during peak periods/seasonal surges.
Built For Delivering ROI
From Routine Calls to Real Impact
Eltropy AI Voice goes beyond generic AI solutions that lack clear impact to deliver consistent real value at scale.
88%+
Containment rate on 11.8M consumer questions
24/7
Support across multiple languages 1.15M Incoming calls automated
60%
Agent Calls Deflected (Human Time Freed)
*Containment rates vary depending on configuration, implementation, and use cases..
Maintain Security While Scaling Operations
Protect sensitive consumer data with multi-layered authentication protocols.
Document every interaction for regulatory compliance and audit requirements.
Monitor AI performance with transparent quality scoring and feedback mechanisms.
Reduce operational risk through consistent, compliant service delivery.
Gain Real-Time Intelligence for Strategic Decision Making
Identify optimization opportunities through AI-driven performance insights.
Measure consumer satisfaction improvements with detailed sentiment analysis.
Optimize operations based on actual usage patterns and consumer behavior data.
Track ROI and cost savings with comprehensive interaction analytics.
Conversational AI
Natural, free-flowing conversations powered by advanced NLU, not menu trees or IVRs – Tailored to interpret and respond accurately to financial service requests.
Agentic AI
Autonomous, goal-oriented agents capable of completing tasks end-to-end, including transfers, payments, account actions, and more.
Deep Core Integrations*
Real-time data access to account, loan, and transaction data across multiple core banking systems.
Generative AI Responses
Human-like, contextual replies that evolve based on consumer history, workflow, and tone.
Humanized AI Voices
Natural-sounding multilingual voice options – customizable to match your brand.
Contextual Escalation
Seamless transfer to live agents with full conversation context (no consumer repetition needed).
AI Quality Monitoring
Continuous performance improvement with built-in scoring and feedback mechanisms.
Multi-Layer Authentication
Supports SSN, consumer #, DOB, ZIP, voice & device biometrics, and partner-auth options (Illuma, IDgo, BYOAuth).
Automated Website Sync
Changes to the website are automatically synced to the AI Agent’s knowledge base for consistency.
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Management & Analytics
Centralized dashboard to monitor, analyze, and optimize consumer interaction insights.
Unified Platform Integration
Powers seamless cross-channel experiences across Voice, Text, Chat, Email, and Video.
Seamless SIP Transfers*
Text to talk or place an outbound call to connect with members and customers at the right moments.Supports integration with existing ACD systems & Eltropy Voice+ for continuity in the consumer journey.
Prebuilt Workflows
Out-of-the-box support for 60%+ Credit Union and Community Bank use cases across the enterprise.
Bulk Testing Tools
Scalable testing framework for validating multi-language workflows & use cases for large deployments.
AI Guardrails for Safety
Avoids bias and inappropriate information to provide accurate responses and carefully handle sensitive conversations.
