Right-Size Your Branch
For Peak Performance & Efficiency

Video + Appointment & Lobby Management + AI

Reimagine Branches

Eltropy Branch Operations Suite transforms every branch into a full-service branch, optimizes staff utilization, improves the visitor experience & NPS scores, boosts branch ROI with Lobby Management, Appointment Management, Video Banking, and AI Assistant for the Branch.

Measurable impact

Trust the ROI

Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 700+ credit unions and community banks. See how our customers are transforming their branches with our Branch Operations Suite.

60%

Increase in the number of accounts opened with In-Branch Video Banking

49%

Loans Funded through In-Branch Video

70%

Reduction in lost opportunities with In-Branch Video

84%

Growth in booked loans/loan applications

DO MORE WITH LESS

Eltropy Branch Operations Suite

Embrace a smarter, more efficient approach to branch operations and empower your team to enhance interactions, streamline service delivery, and maximize staff productivity – delivering results with minimal effort.


Analytics and Insights

Traffic insights create 20% service improvement efficiency

Get holistic branch insights—traffic data, appointment volumes, service type, and more—to cut costs, optimize peak/non-peak hours staffing, enable the best visitor-expert match, and improve the overall visitor experience.


Appointment Management

Accommodate member/customer schedules, maximize staff utilization

Maximize staff utilization by aligning staff allocation with service request types, reducing manual tasks (automated routing & self-service), and avoiding double bookings (realtime calendar sync). Reduce visitor no-show rates with easy appointment scheduling/rescheduling, automated reminders, and virtual appointment options via phone or video.


AI Assistant for Branch Staff

90% query containment from branch staff to back office/experts

Reduce staff training & turnover with ChatGPT-like AI Assistant that helps your staff answer visitor questions from your documents [policies, procedures, training manuals, etc.] quickly and accurately. Also helps maintain compliance and improve visitor experience/NPS scores.


In-Branch Video Banking

Reduce branch walkouts/lost opportunities by 70%

Transform every branch into a full-service branch with In-Branch Video rooms or kiosks. Visitors can access experts in a personalized setting at any branch, and experts can serve multiple branches from anywhere ("Anywhere Staffing").


Lobby Management

Reduced wait times & 30% boost in visitor satisfaction with remote check-ins

Enable branch visitors to check-in/join the branch queue remotely or at an on-site kiosk. Visitors receive next-in-line alerts and live queue updates via Text or on the kiosk. Optimize staff utilization and member/customer experience with insights from lobby traffic data, scheduled appointment volumes, service type requests, and more. Reduce branch walkouts and wait times.

Get Started Today

Scroll to Top

Eltropy AI Certification

Texting Strategy Playbook for
Credit Union Leaders

Eltropy Networking Dinner
at Temenos Regional Forum 2025

THURSDAY, 29 MAY 2025

Eltropy Networking Dinner
at Temenos Regional Forum 2025

WEDNESDAY, 28 MAY 2025

Claim Your AI Certificate!

Let's Talk