Trust the ROI
Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 700+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
Saved Annually
(By automating early-stage collection reminders)
Happier Members
(Fewer calls. Fewer opt-outs. More compliments than ever)
Lower Collection Costs
(By replacing third-party calls with automated texts)
“The beauty of Eltropy is playing nicely and integrating seamlessly with other systems. Not only did we do that, but we also layered in a repayment link so the member could get a reminder and pay directly from their external financial institution account.“
Fred Perez
SVP, Chief Lending Officer
First City Credit Union turned collections into conversations and saved big doing it.
For years, First City relied on third-party providers to manage early-stage collections, but it came at a steep price – nearly $90,000 a year and little room to truly connect with members.
That’s when First City decided to flip the script. With Eltropy and Akuvo, they brought empathy and automation together, turning payment reminders into smart, secure text conversations that members actually respond to.
No awkward phone calls. No chasing payments. Just quick, convenient texts that members can reply to or even pay from instantly. In just three months, First City achieved a 54% drop in the collection costs, $48,000 saved annually, and happier members.
As Fred Perez, SVP and Chief Lending Officer, puts it: “The beauty of Eltropy is how seamlessly it integrates — it changed the game for us.”
Smart automation. Real empathy. Tangible results.
That’s First City’s collections story.
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