As a leader, you’re constantly juggling priorities – growth, profitability, innovation, and of course, member experience. But while chasing goals and making decisions at breakneck speed, one critical factor often gets sidelined: Your agent experience.

When this gets deprioritized, the ripple effects are immediate and long-lasting – overworked teams, rising attrition, low morale, and declining productivity. Simply put, even the best strategy can fall apart if the people executing it are overwhelmed.