- AI
- --> AI Agents
Deliver Timely, Accurate, and Helpful Support Anytime, Anywhere with AI
Your key to a superior member and customer experience and operational efficiency in the digital age.
Experience The AI Agents Impact
Containment
Assistance
Agent Efficiency
You & Your Members and Customers Will Ever Need
Guided Website Navigation
Allow members and customers to find information and complete tasks on your digital platforms quickly with AI.
Member and Cutomer Enquiry Interpretation
Accurately interprets requests
using advanced Natural Language Understanding (NLU).
Instant & Accurate Response
Leverages a robust GenAI knowledge response system to provide instant and accurate answers to queries.
Multi-Language Support
Make your services accessible to diverse demographics, ensuring clear and effective communication in their preferred language.
Robust Knowledge Management
Intelligently organizes and retrieves information, ensuring members and customers have access to the most relevant and up-to-date content.
AI Transfers To Human
Seamlessly transfers conversation from AI to human agents across any channel, ensuring that members and customers can easily escalate their inquiries when needed.
Use Existing Systems Integration
Easily integrates into your existing online banking platforms and mobile apps, enhancing functionality and providing a unified experience.
Customizable Call-To-Action (CTA)
Amidst AI-based responses, configure customizable CTAs based on your preference and need.
AI Guardrails for Safety
Avoid biases and inappropriate information to provide accurate responses and carefully handle sensitive conversations.
AI Digital & Voice Agents for Member and Customer Satisfaction
24/7 Support Availabililty
- Provide round-the-clock service, allowing members and customers to access support, perform transactions, and get assistance anytime, anywhere, improving convenience and satisfaction.
Enhanced Self-Service
- Offer intuitive website navigation and advanced AI interactions, enabling members and customers to easily find information and complete tasks independently.
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Facilitate automated, secure, and efficient transactions without needing to
wait for a human agent. - Provide accurate and context-aware information with advanced Natural Language Understanding (NLU) and GenAI Knowledge Response.
Humanized Interactions
- Natural and personal voice interactions with advanced Natural Language Understanding (NLU) and human-like voices.
- Cater to diverse member & customer demographics, and ensure clear & effective communication in their preferred language.
Easy Human Escalation
- Let members and customers easily switch to human agents across any channel with context, ensuring their inquiries are addressed comprehensively without needing to repeat information.
AI Digital & Voice Agents for Contact Center Efficiency
Boost Operational Efficiency
- Use Intelligent Process Automation (IPA) and AI-driven assistance to handle routine tasks and inquiries, reduce the burden on staff and free up agents to focus on more complex and valuable interactions.
Improve Member and Customer Satisfaction
- Provide instant, accurate, and context-aware information with advanced Natural Language Understanding (NLU) and GenAI Knowledge Response.
- Empower members and customers with self-service capabilities such as intuitive website navigation and advanced AI interactions, enabling them to easily find information and complete tasks independently.
- Get detailed insights into member and customers experiences to identify areas for improvement, ensure high levels of satisfaction, and ensure compliance with regulatory standards.
Maintain Service Continuity
- Transfer to human agents with context, ensuring continuity in service and reducing the need for members and customers to repeat information.
Scale & Evolve As Needed
- Seamlessly integrate with your existing online banking platforms, apps, and voice ACD systems to provide a unified interface for agents to manage interactions effectively and meet the evolving needs of your institution.
You & Your Members and Customers Will Ever Need
Uninterrupted Service
Ensures members and customers can access support and perform transactions at any time.
Multi-Language Support
Make your services accessible to diverse member and customer demographics, ensuring clear and effective communication in their preferred language.
More than an IVR
Accurately interprets member and customer requests, delivering precise and relevant responses beyond traditional IVR capabilities using advanced Natural Language Understanding (NLU).
Humanized Voices
Choose from cutting-edge text-to-speech synthesis engines with various voices to personalize your agents just how you like to hear them.
Voice Management & Analytics
Gain valuable insights into interactions to continuously improve service quality, and better understand and meet member & customer needs.
Integrated With Your Core
Ensure quick and efficient service by facilitating seamless automated transactions integrated directly into your core systems in a secure and authenticated fashion.
Transfer to Voice
Smooth SIP transfers to your existing Voice ACD systems with context transfers and a seamless handoff & continuity in service when transferring from AI to human agent.
Transfer To Eltropy Voice+
Enjoy enhanced performance, superior call management, and a seamless handoff & continuity in service when transferring from AI to human agent.
Managed Service
Get enhanced support with knowledge scraping to quickly gather and deliver relevant information, ensuring faster and more accurate response execution.
